Service Advisor

Company: Hudson Automotive Group
Location: Baton Rouge
Posted on: February 22, 2026

Job Description:

Hudson Automotive, a premier auto dealer group known for its commitment to quality vehicles and exceptional customer service, is seeking a Service Advisor to join our team. In this critical role, you will be the bridge between our clients and the service department, ensuring that all customer vehicle concerns are addressed in a professional and timely manner. Reporting directly to our Service Manager, the ideal candidate will provide insights into automotive services, manage customer expectations, and deliver solutions that align with our standards of excellence. Greet customers and conduct initial consultations to identify vehicle issues and service needs. Advise customers on necessary/suggested services and products based on vehicle assessments. Coordinate with technicians to ensure timely completion of services. Provide detailed explanations and cost estimates to customers. Manage and update customer records and service histories. Follow up with customers to ensure satisfaction with service provided. Stay updated on the latest automotive technology and service offerings. Strong understanding of automotive services and repair processes Excellent communication and interpersonal skills Proficient in using customer relationship management software Ability to manage multiple tasks and remain organized Problem-solving skills and the ability to make decisions quickly Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Automotive Service Excellence (ASE) certification preferred Additional certifications related to customer service or automotive technology are advantageous

Keywords: Hudson Automotive Group, Lafayette , Service Advisor, Customer Service & Call Center , Baton Rouge, Louisiana