Customer Service Agent

Company: Lumina Agency INC
Location: Baton Rouge
Posted on: February 16, 2026

Job Description:

Job Description Job Description Company Description Lumina Agency INC is a forward-thinking organization committed to delivering reliable service solutions with precision, efficiency, and professionalism. We pride ourselves on maintaining high operational standards while fostering a collaborative and growth-oriented workplace. Our team is driven by excellence, accountability, and a shared commitment to client satisfaction. Job Description We are seeking a motivated and detail-oriented Customer Service Agent to join our growing team in Baton Rouge. The ideal candidate will serve as a key point of contact for clients, ensuring inquiries are handled efficiently and professionally while maintaining the highest standards of service. This role requires strong communication skills, problem-solving abilities, and a proactive mindset to support client satisfaction and operational success. Responsibilities Serve as the primary contact for customer inquiries and service requests Provide accurate information regarding company services and processes Resolve client concerns in a timely and professional manner Maintain detailed and organized customer records Collaborate with internal departments to ensure seamless service delivery Identify opportunities to improve customer experience and internal procedures Uphold company standards of professionalism and communication Qualifications Strong verbal and written communication skills Excellent organizational and multitasking abilities Professional demeanor and customer-focused mindset Problem-solving skills with attention to detail Ability to work effectively in a team-oriented environment Adaptability in a fast-paced setting Basic computer proficiency and data management skills Additional Information Competitive salary ($42,000 – $46,000 annually) Opportunities for professional growth and advancement Skill development and ongoing training programs Supportive and collaborative work environment Stable, full-time employment Performance-based recognition and career progression pathways

Keywords: Lumina Agency INC, Lafayette , Customer Service Agent, Customer Service & Call Center , Baton Rouge, Louisiana