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Customer Experience Project Manager

Company: DeKalb Health
Location: Lafayette
Posted on: April 5, 2021

Job Description:

Customer Experience Project Manager, Lafayette General Information Job Title: Customer Experience Project Manager Location: 302 Rue Louis XIV Lafayette, LA, 70508 United States Employee Type: Exempt Job Category: Customer Experience, Project Management Description The-- Customer Experience (CX) Project Manager --is a role that is responsible for the Operations Project team that manages and executes all customer projects and requests. The CX Operations Project Manager also collaborates with the proactive sales team members, merchandising, product data, inventory planning, manufacturing, procurement, and pricing teams within Stuller to plan and complete projects requested by our Strategic Customers. Key Skills and Competencies:

  • critical thinking and problem-solving skills
  • planning and organizing
  • decision-making
  • influencing and leading
  • delegation
  • teamwork
  • conflict management
  • stress tolerance Team Management:
    • Coach and Manage a team of 3-5 direct reports that plan and execute customer projects and requests.--
    • Develop and maintain project management SOPs through manual processes and project management software.--
    • Daily management and tracking of projects in progress to ensure they are moving along in status updates.--
    • Leader of internal meetings with stakeholders within administration and manufacturing.--
    • Working manager that handles high-profile customer projects/requests while managing the workload of the direct reports to the position. Project Management Tasks:
      • The following tasks are assigned to the Project Manager if the lead on a project, but will be required to also ensure the same tasks are met for the direct reports leading their own projects:--
      • Work with and support proactive sales teams on all customer projects/requests from inception to completion.--
      • Attend and facilitate all project meetings, track deliverables, and continually update the project status or working projects.
      • Collaborate with Senior Management, Business Directors, and Merchants on successful presentations for current and new development accounts.--
      • Manage and maintain customer forecast to meet all product shipments and deadlines.
      • Drive all assigned projects to completion with proper documentation in customer files through Salesforce.
      • Work with proactive sales team members to gather all information necessary to completing new development requests.
      • Analyze all new potential customer opportunities and requests including volume commitments, discount requests, and ecommerce business by creating ROI's and project scope to make data driven business decisions. Develop reporting to track the performance of contractual agreements by both Stuller and Customer.
      • Creating and analyzing business profiles.--
      • Ensure all necessary approvals are given related to new product development. Partner closely with PD&D to assist in project management and ensuring deadlines are met.--
      • Work cross-functionally and partner with teams from all areas of the building to ensure that timelines and pricing needs are met, utilizing the most suitable manufacturing process and capacity for all types of customer requests for private manufacturing.--
      • Proactively involved and transparently address any hurdles before and during projects, adjusting processes long term.
      • Manage all contractual agreements, rebates, co-op marketing, certificate of insurance renewals, requests for quotes and discounts. Skills:--
        • Self-starter, high level of initiative, proven proactive and strategic thinker.
        • Proven initiative, positive attitude, team-oriented, self-motivated, and highly enthusiastic.
        • Ability to manage changing priorities, meet deadlines and provide results from data-based facts and experience.--
        • Working independently with minimal supervision along with the ability to work within a collaborate team required. Qualities:
          • Vibrant personality with the ability to connect with-- customers
          • Integrity in business practices and when working with-- others
          • Hunger for continuous improvement personally and professionally? Experience:--
            • Thorough understanding and knowledge of various administration departments and business processes.--
            • Highly proficient in time management, organization, planning and prioritization.
            • 3-5 years' experience in a high-volume project management environment.
            • 3-5 years' experience in people management.--
            • 3-5 years' experience in customer facing communications.--
            • Proficiency in Microsoft applications including Word, Excel, Outlook, OneNote, and PowerPoint.--
            • Bachelor's Degree in Business Related field or Project Management required.--
            • Manufacturing project management skills preferred.--
            • Project Management Software experience preferred.
            • Salesforce knowledge and utilization preferred.

Keywords: DeKalb Health, Lafayette , Customer Experience Project Manager, Executive , Lafayette, Louisiana

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