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Center Manager

Company: Dunn Belmont Limited
Location: Lafayette
Posted on: April 9, 2021

Job Description:

Overall Objective: The Center Manager is responsible for the overall operation of the Learning Center by performing the following duties:

  • Plan, direct and organize Center's activities to ensure FlightSafety International's overall goals and objectives are achieved while providing Customers with a quality training experience.
  • Seek new ways to improve Learning Center Operations, quality of training products and Learning Center profitability on a continuous basis.
  • Establish quality objectives at the Learning Center that are in support of, and consistent with, the quality objectives established for Operations.
  • Prepare the Center's Business Action Plan (BAP) and updates.
  • Exercise sound cost control measures.
  • Analyze and justify new training equipment, capital improvements, and personnel resources. Teamwork - Internal & External Activities:
    • Establish and maintain a 'Customer oriented' business relationship with each Customer (company, client, vendor, aircraft manufacturer, etc.) impacting FlightSafety International's business served at the Center.
    • Communicate to Center teammates the importance of meeting Customer, statutory and regulatory requirements.
    • Coordinate with the aircraft manufacturer(s) to ensure compliance with the respective training Service Agreement(s) while promoting and maintaining a spirit of teamwork and business partnership, where applicable.
    • Coordinate support of simulators and other Flight Training Devices (FTDs) with the Supervisor of Flight Training Devices and the Simulation Systems Division (SSD).
    • Coordinate courseware development in conjunction with Company guidelines and with the cooperation of the Courseware Support Functional Group.
    • Initiate marketing and sales activities, in conjunction with Company guidelines, and with the cooperation of the Marketing Functional Group. Documentation/Reports Activities :
      • Provide pertinent data and information to Operations personnel.
      • Monitor and maintain Monthly Salary Management Report; report discrepancies, if any, to Salary Administration.
      • Ensure that Learning Center Management Reviews are completed.
      • Ensure the availability of resources necessary to implement and sustain the QMS including but not limited to the Preventative Action and Corrective Action processes.
      • Ensure that the Quality Management System (QMS) is used to encourage continual improvement and compliance with all applicable regulations.
      • Organize, direct the preparation of, and originate reports, proposals, bids, letters to Customers, and other written communication, as necessary.
      • Utilize the SAP computer system to locate appropriate data concerning Customers, Instructors, training schedules, prospects, receivables, payables, and other data pertinent to the operation of the Center.
      • Monitor and direct the management of expenditures associated with the Manager's Fund.
      • Monitor and approve Performance Appraisal preparations and appropriate merit increases for other supervisors on a timely basis.
      • Appoint Center teammates to the Learning Center Quality Team.
      • Provide project direction(s), set priorities and monitor staff achievement.
      • Direct and/or facilitate departmental staff meetings and oversee distribution of meeting minutes to appropriate personnel.
      • Coordinate and manage department staffing levels with approval from the V.P of Operations.
      • Provide orientation training and training on usage of appropriate software systems, as required of each employee, as needed.
      • Analyze status of all current projects/plans and keep V.P. of Operations of any problem areas or issues.
      • Complete Performance Appraisal documents (6-month, annual, promotion) and conduct Performance Appraisal conferences with employees.
      • Coordinate departmental personnel matters with Human Resources.
      • Establish methods by which quality and efficiency are monitored in the department.
      • Interface with other supervisors/managers, as needed.
      • Prepare, submit and monitor annual budget for department. Other Duties and Responsibilities:
        • Prepare and deliver presentations regarding FlightSafety International products and services to potential Customers and/or organizations that have a public interest in FlightSafety International's business.
        • Coordinate and act as liaison with U.S. Governmental Agencies and Foreign National Agencies on behalf of FlightSafety, as needed. Qualification Requirements: The requirements listed below are representative of the knowledge, skill and/or ability required.
          • Bachelor's degree (B.A./B.S.) from a four-year college or university preferred.
          • Ten (10) years of related experience.
          • Five + (5) years of management experience.
          • Minimum of six (6) months' experience in a teaching/training environment, especially where the material is designed for adults (over 18 years) participants.
          • Aviation related experience in management, marketing and/or administration of technical training, highly desirable.
          • Experience related to operating and/or managing a small business or corporate cost center, desired. FlightSafety is an Equal Opportunity Employer/Vet/Disabled.

Keywords: Dunn Belmont Limited, Lafayette , Center Manager, Executive , Lafayette, Louisiana

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