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Director of Sales Operations

Company: Lafayette Economic Development Authority
Location: Lafayette
Posted on: May 14, 2022

Job Description:

  • Lead and develop the Sales Operations team, technical systems, support structure, analytics, and processes.
  • Develop KPI's that raise the bar and set high standards for both the ops and proactive sales teams.
  • Work cross functionally within the organization to ensure cohesive strategies are being ideated, planned, and executed.
  • Build out Campaign reporting to effectively communicate the results and effectiveness of our proactive sales strategies.
  • Develop, streamline, and maintain playbooks/standards for common sales best practices and processes that maximize efficiencies within the organization.
  • Manage special agreements, contracts, and negotiations for customers.
  • Lead sales productivity activities and reporting, including territory planning, opportunity management, and pipeline performance.
  • Have and promote customer obsession; ensure that our customers receive excellent customer service and identify areas which we can improve the customer's experience.
  • Manage and develop Salesforce (CRM) best practices for Proactive Sales Team. Train users to maximize use of software through opportunities and documentation. Partner with the Salesforce team to identify and implement system configuration and optimization strategies to increase adoption; become a Salesforce super user to create ops intelligence, sales reporting, trend analysis, and dashboards for our sales teams. Qualifications: Skills/Qualifications:
    • Outstanding interpersonal skills who can work well cross-functionally and build a high-performing team
    • Strong analytical proficiency and effective project management skills.
    • Strong planning, organization, and interpersonal skills.
    • Effective leadership skills needed to coach and develop your team of direct reports
    • Strong problem solving and negotiation skills
    • Customer centric mindset with an ability to quickly recognize and address customer service and experience challenges.
    • Hands-on mentality, proactive and extraordinary attention to detail.
    • Excellent verbal and written communication skills, including oral presentations
    • Advanced skills in Microsoft Office and related software.
    • Results driven and with a bias for action to drive business critical metrics.
    • Bachelor of Sales, Business Development, or 7-10 years related work experience
    • Minimum 5 years leadership experience in a high-volume customer sales and service environment Subscribe to receive the latest news from LEDA. The Lafayette Economic Development Authority (LEDA) works with businesses as they make decisions to start, expand or relocate to Lafayette, Louisiana, and the surrounding communities. Through innovative collaborations with business, government and education, LEDA strives to grow the community's business base for future development and diversification. Read more

Keywords: Lafayette Economic Development Authority, Lafayette , Director of Sales Operations, Executive , Lafayette, Louisiana

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