Director of Sales Operations
Company: Lafayette Economic Development Authority
Location: Lafayette
Posted on: May 14, 2022
Job Description:
- Lead and develop the Sales Operations team, technical systems,
support structure, analytics, and processes.
- Develop KPI's that raise the bar and set high standards for
both the ops and proactive sales teams.
- Work cross functionally within the organization to ensure
cohesive strategies are being ideated, planned, and executed.
- Build out Campaign reporting to effectively communicate the
results and effectiveness of our proactive sales strategies.
- Develop, streamline, and maintain playbooks/standards for
common sales best practices and processes that maximize
efficiencies within the organization.
- Manage special agreements, contracts, and negotiations for
customers.
- Lead sales productivity activities and reporting, including
territory planning, opportunity management, and pipeline
performance.
- Have and promote customer obsession; ensure that our customers
receive excellent customer service and identify areas which we can
improve the customer's experience.
- Manage and develop Salesforce (CRM) best practices for
Proactive Sales Team. Train users to maximize use of software
through opportunities and documentation. Partner with the
Salesforce team to identify and implement system configuration and
optimization strategies to increase adoption; become a Salesforce
super user to create ops intelligence, sales reporting, trend
analysis, and dashboards for our sales teams. Qualifications:
Skills/Qualifications:
- Outstanding interpersonal skills who can work well
cross-functionally and build a high-performing team
- Strong analytical proficiency and effective project management
skills.
- Strong planning, organization, and interpersonal skills.
- Effective leadership skills needed to coach and develop your
team of direct reports
- Strong problem solving and negotiation skills
- Customer centric mindset with an ability to quickly recognize
and address customer service and experience challenges.
- Hands-on mentality, proactive and extraordinary attention to
detail.
- Excellent verbal and written communication skills, including
oral presentations
- Advanced skills in Microsoft Office and related software.
- Results driven and with a bias for action to drive business
critical metrics.
- Bachelor of Sales, Business Development, or 7-10 years related
work experience
- Minimum 5 years leadership experience in a high-volume customer
sales and service environment Subscribe to receive the latest news
from LEDA. The Lafayette Economic Development Authority (LEDA)
works with businesses as they make decisions to start, expand or
relocate to Lafayette, Louisiana, and the surrounding communities.
Through innovative collaborations with business, government and
education, LEDA strives to grow the community's business base for
future development and diversification. Read more
Keywords: Lafayette Economic Development Authority, Lafayette , Director of Sales Operations, Executive , Lafayette, Louisiana
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