Director of Patient Relations
Company: Viemed, LLC
Posted on: September 23, 2022
- Ensures quality of care and patient satisfaction through
improvement initiatives. -
- Oversees management of grievances including consultation on
resolving patient relations issues. -
- Manages a team of individuals assigned to provide a great and
remarkable customer service experience for our customers.
- Supports and participates in the organization's quality
improvement program to identify trends in consumer concerns and
suggested actions through use of various measurement tools
(including patient satisfaction surveys). -
- Performs analysis and provides reports and/or presentations on
patient relations data. -
- Ensures patients and families are informed of rights and
procedures for reporting complaints and/or compliments -
- Affect change within the organization to ensure the patient
experience is enhanced. -
- Provide patients and their families with information on company
services, polices, procedures and protocols. -
- Provide feedback to patients, their families and healthcare
providers regarding their concerns and complaints. -
- Performs other related duties as required. - -Required
- Undergraduate degree in a related area and/or equivalent
- Three (3) plus years' experience in a healthcare or related
- Excellent analytical and problem-solving skills.
- Hands-on and proactive management style.
- Excellent communication and presentation skills, both verbal
and written in order to interact knowledgeably with and impact
internal stakeholders.Access to Protected Health Information (PHI)
- This position will require the employee to handle Protected
Health Information (PHI) for duties related to document and report
preparation. Policies and procedures will be strictly adhered to
make sure PHI is protected as required by the HIPAA Privacy Rule.
-Working Conditions -
- This position will work in an office environment.
Keywords: Viemed, LLC, Lafayette , Director of Patient Relations, Executive , Lafayette, Louisiana
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