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Director of Patient Relations

Company: Viemed, LLC
Location: Lafayette
Posted on: September 23, 2022

Job Description:

  • Ensures quality of care and patient satisfaction through improvement initiatives. -
  • Oversees management of grievances including consultation on resolving patient relations issues. -
  • Manages a team of individuals assigned to provide a great and remarkable customer service experience for our customers.
  • Supports and participates in the organization's quality improvement program to identify trends in consumer concerns and suggested actions through use of various measurement tools (including patient satisfaction surveys). -
  • Performs analysis and provides reports and/or presentations on patient relations data. -
  • Ensures patients and families are informed of rights and procedures for reporting complaints and/or compliments -
  • Affect change within the organization to ensure the patient experience is enhanced. -
  • Provide patients and their families with information on company services, polices, procedures and protocols. -
  • Provide feedback to patients, their families and healthcare providers regarding their concerns and complaints. -
  • Performs other related duties as required. - -Required Qualifications -
    • Undergraduate degree in a related area and/or equivalent experience.
    • Three (3) plus years' experience in a healthcare or related setting.
    • Excellent analytical and problem-solving skills.
    • Hands-on and proactive management style.
    • Excellent communication and presentation skills, both verbal and written in order to interact knowledgeably with and impact internal stakeholders.Access to Protected Health Information (PHI) -
      • This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation. Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule. -Working Conditions -
        • This position will work in an office environment.

Keywords: Viemed, LLC, Lafayette , Director of Patient Relations, Executive , Lafayette, Louisiana

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