General Manager
Company: Lancaster Campus
Location: Lafayette
Posted on: January 25, 2023
Job Description:
Overview
Excellent opportunity for experienced General Manager!
The Campus team is filled with passionate and enthusiastic people!
Since 1958, we have been singularly focused on providing superb
housing for college students across the country and our team is the
reason for our success and for our ability to grow over the
long-term.
If you're someone who loves to have FUN at work, loves to work
hard, thinks outside the box, then we've got a place for you on our
team! Campus Apartments offers growth opportunities, diversity,
stability, job training and a fun-loving family of people! Consider
joining our team and changing the way you think about work!
Responsibilities
The General Manager reports to the Regional Manager. -This position
is responsible for -managing all operational phases of the property
to ensure customer satisfaction, fiscal stability and good physical
condition.
- Manage all actions that involve and/or influence the
property
- Review occupancy reports to ensure that -they are -in
accordance with applicable laws, rules and regulations
- Conduct surveys of local rental rates and participate in
establishing rental rates -
- Conduct analyses of operating expenses -
- Create and implement an innovative management plan including an
operating and capital budget
- Study housing demands and -recommend new policies and physical
changes as appropriate to remain competitive
- Implement resident retention programs
- Direct the administrative activities of office staff -
- Establish performance goals for the on-site staff and direct
staff toward their completion
- Coordinate and supervise activities of all contracted
services
- Physically inspect the property daily or assign qualified
personnel to perform the task in absence
- Prepare and review all periodic reporting, either routine or
unscheduled
- Keep supervisors, clients and owners advised of significant
operating problems and deviations from the management plan
- Report accidents, environmental issues and possible legal
problems immediately
- Assume accountability to the owners, clients and regulatory
agencies that govern the interests of the property
- Provide first-class customer service to residents
- Select, train, motivate, coach, counsel and discipline on-site
personnel
- Recommend personnel hires, transfers, promotions, terminations
and applicable compensation
- Complete annual employee performance evaluations
- Provide leadership, supervision and support for
resident/community directors and student resident/community
advisors
- Establish effective working relationships with safety and
health officials
- Actively network in local professional and civic organizations,
as well as with local higher education officials
- Manage the property's public relations -
- Exercise effective risk management; identify and correct
potential liability issues, minimize exposure and losses
- Investigate resident disturbances, violations and/or
complaints; resolve problems in accordance with established laws
and regulations
- Manage resident issues involving needs for mediation and
adjudication
- Manage evictions and resident unit transfers as needed
- Participate in due diligence process if property is
acquired/sold
Qualifications
- Bachelor degree plus three or more years of supervisory
experience in a property or housing management position, or an
equivalent combination of related education and experience
- Accredited Residential Manager (Institute of Real Estate
Management) or Certified Apartment Manager (Building Owners and
Management Association) or willingness to obtain within one year of
hire
- Real Estate license is desirable
- Valid driver's license and current automobile
insurance
- Computer skills and math ability
- Accurate typing and record keeping
- Proficient in Microsoft Word, Excel and Outlook
- Knowledge of Entrata is required
- Ability to follow through with all necessary paperwork and
ensure all deadlines are met
- Excellent customer service skills
- Ability to communicate effectively and professionally while
operating in a fast paced environment
- Excellent skills in the management and motivation of
people
Keywords: Lancaster Campus, Lafayette , General Manager, Executive , Lafayette, Louisiana
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