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Customer Service Representative

Company: Drilling Tools
Location: Broussard
Posted on: November 22, 2021

Job Description:

(Dispatcher, Shipping, Receiving, and Operations)The Customer Service Representative (CSR) is responsible for receiving, reviewing, andprocessing customer tool orders. CSR are the liaison between DTI production and thecustomer for communicating the In-Process status of customer orders. Duties includemanaging the workload of the Tool Expeditors, Service Technicians, Machinists,Welders, QA/QC and NDE personnel to meet requested delivery requirements. Dutieswill also include communicating with customers any Non-Conformance concerns andreporting those concerns to the Quality Manager. They are required to adhere to allsafety and quality policies implemented by Drilling Tools International, Inc. This is asalary exempt position.Education: GED or High School Diploma, Technical background preferred.Experience: 1-5 years previous CSR experience or in-house CSR trainee program preferred.* Computer experienceQualifications: Technical Aptitude* Coordination skills working with schedules on multiple projects.* Ability to communicate on technical issues.* Strong organizational judgment.* Ability to successfully work with people in all areas of the organization.* Certified to drive a forklift.* Computer skills and an Aptitude to expand on computer skills.Key Responsibilities/Essential Functions of the Position: Daily interact with operations and sales staff and confirm resources for operation andproduction are available.* Leads employees through the entire rental procedure from tool order, orderpreparation, order shipment, order return, tool inspection and repair, and accurate andprompt billing paperwork processing for timely billing.* The ability to communicate with vendors, customers, expeditors, technicians, and the operations manager allneeds for product realization.* The ability to work with and understand the multiple specifications for Rotary Drill Stem Elements.* The ability to work with and understand all aspects of the API/Q1 Specification for Quality Systems Standard* The ability to understand and coordinate NDE work under the requirements of nondestructive examinationstandards.* The ability to accurately record customer requests and requirements.* Lead and/or present safety topics and conduct safety meetings.* Inventory supplies and order as necessary.* Other duties as assigned.Competitive wages and complete benefit package offered. Resumes may be submitted to HR@drillingtools.com withthe subject line of: Customer Service, Broussard, LA.

Keywords: Drilling Tools, Lafayette , Customer Service Representative, Hospitality & Tourism , Broussard, Louisiana

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