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Customer Service Representative

Company: Cleco
Location: New Iberia
Posted on: January 16, 2022

Job Description:

Depending on the volume of applications, this position may close to external applicants before the job posting end date expires.SummaryThe Customer Service Representative I is an entry level employee with general knowledge of Customer Service principles, practices daily in front and back office duties, concepts, and theories. Assist customers with inquiries, issues, billing, and permitting needs daily. Handles payment collection, cash drawer balancing, contract initiation and maintenance, service order creation, and set up installment plans in a timely and efficient manner. Assist remote customers by answering calls in a timely and professional manner all while providing quality customer support. While most work is performed during normal business hours, unforeseen events occur that require overtime or extended work hours or travel/work in other customer service offices.Key Responsibilities

  • Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence.
  • Perform functions necessary to achieve accurate and timely function initiatives required to achieve efficiency, effectiveness, and innovation objectives.
  • Achieves a proficient level of computer proficiency, applications and programs.
  • Applies analytical skills to collect and analyze information, problem solving and fact based decisions.
  • Participates in all training and system upgrades, applying skills and knowledge with guidance.
  • Perform assigned duties in accordance with the organization Mission, Vision and Core Values statements and provide the customers with exceptional service in accordance with the customer service standards.
  • Maintain knowledge of and compliance with all Policy/Procedures and internal controls.
  • Maintain a high degree of confidentiality with customers information.
  • Provide regular updates on assigned task (checklist) and collaborates with Team Lead/Supervisor/Senior Staff.QualificationsRequired Education, Skills & Experience
    • Secondary/High School Diploma
    • 1+ years of related experience
    • Cash handling experience required
    • Banking experience (preferred)
    • Strong business acumen pertaining to the Utility industry (preferred)
    • Experience with SAP (preferred)
    • Ability to work in a fast-paced environment, maintain professional attitude and the ability to keep confidential informationKey Competencies
      • Balances stakeholders
      • Action Oriented
      • Communicates effectively
      • Drives results
      • Ensures Accountability
      • Instills trust
      • Nimble learning
      • Plans and Aligns
      • Strategic mindset
      • Drives vision and purpose
      • Safety
      • Analytical skills
      • Compliance
      • Customer Service Delivery
      • Customer System Operation
      • Customer technical SupportCleco Corporate Holdings LLC is a regional energy holding company that conducts its business operations through two subsidiaries, Cleco Power and Cleco Cajun. Headquartered in Pineville, Louisiana, and in business since 1935, the company has almost 1,500 employees.Cleco PowerCleco Power is a regulated electric public utility that owns 10 generating units with a rated capacity of 3,360 megawatts, 1,335 miles of transmission lines and 12,152 miles of distribution lines. Cleco Power uses multiple generating sources and multiple fuels to serve approximately 290,000 customers in 24 of Louisiana's parishes through its retail business and supplies wholesale power in Louisiana and Mississippi. Parishes served include Acadia, Allen, Avoyelles, Beauregard, Calcasieu, Catahoula, DeSoto, Evangeline, Grant, Iberia, Jefferson Davis, LaSalle, Natchitoches, Rapides, Red River, Sabine, St. Landry, St. Martin, St. Mary, St. Tammany, Tangipahoa, Vermilion, Vernon and Washington.Cleco CajunCleco Cajun is an unregulated utility company that owns 14 generating units with a rated capacity of 3,379 MWs and wholesale contracts serving nine Louisiana cooperatives, three wholesale municipal customers and one electric utility.

Keywords: Cleco, Lafayette , Customer Service Representative, Hospitality & Tourism , New Iberia, Louisiana

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