Hotel Guest Services Manager

Company: Holiday Inn College Drive
Location: Baton Rouge
Posted on: May 13, 2025

Job Description:

Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role!

Responsibilities:

--- Utilize up-selling strategies to promote hotel services and amenities to boost occupancy and profitability in the hotel
--- Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel
--- Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
--- Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner


Qualifications:

--- Have superb communication skills, management skills, and multitasking skills
--- Prior hospitality experience of 3 years is required for this position
--- This role requires a strong emphasis on putting the guest first and providing exceptional customer service



About Company:
Holiday Inn College drive is a 140 room full-service hotel on the College Drive I-10 corridor.

We offer a full bar and restaurant, huge onsite gym and pool facilities plus a concierge bar on our top floor.

We routinely offer 5-star service and amenities for our guests and patrons, look us up for your next group stay or corporate event!

Keywords: Holiday Inn College Drive, Lafayette , Hotel Guest Services Manager, Hospitality & Tourism , Baton Rouge, Louisiana