Senior Software Customer Support Specialist

Company: CGI Group, Inc.
Location: Lafayette
Posted on: April 10, 2021

Job Description:

Senior Software Customer Support Specialist Position Description The Sunflower Asset Management solution is a web-based and mobile enterprise asset management software tool used by federal agencies, contractors, national labs, state and local government organizations, and higher educational institutes. Software Support Specialists on our team work in the Lafayette, LA metro area supporting Sunflower clients across the United States. Work duties include end user technical and functional Sunflower software helpdesk support through phone calls, email and web submission. Support team members work directly with CGI clients to troubleshoot, research, and solve technical problems and answer functional questions regarding the use of the Sunflower software. Members will work in a team environment, and will be responsible for collaborating with Sunflower consultants, account managers, and software engineers to resolve client support requests support team members receive Sunflower software and asset management training prior to providing customer support.Your future duties and responsibilities--- Monitor and take ownership of incoming support requests from start to finish.--- Collaborate with other support team members, client account managers or software developers to resolve issues as needed.--- Serve as a mentor to less experienced team members.--- Learn and understand the functionality and technical concepts of the Sunflower software, progressively increasing one's knowledge with experience.CGI is not able to sponsor international candidates for this position.Required qualifications to be successful in this role--- Bachelor's Degree--- Minimum 5-7 years of experience in the information technology, business operations, customer support, consulting or asset management fields. Acts as a service provider to clients and project teams--- Minimum 5 years of experience with Oracle databases and troubleshooting, including advanced knowledge in: Table relationships Database objects Sys privileges, object grants and database roles Troubleshooting database errors (ORA-xxxxx, PLS-xxxxx, etc...) PL/SQL code: understand, troubleshoot, update existing code and write new code SYS views "dba_" as well as general "user_" views for troubleshooting purposes Writing SQL queries joining multiple tables--- Experience in Weblogic Server and Oracle Fusion Middleware components, including: application deployments Managed Servers JDBC data sources etc...--- Familiarity with Java Runtime Environment (JRE) and Java Development Kit (JDK)--- Familiarity with Oracle Forms based and Web based applications.--- Familiarity with Windows and Linux operating systems--- Information systems networking skills--- Strong analysis, documentation, communication and writing skills.--- Experience with MS Office tools (Excel, Word)--- Be a detail oriented multi-taskerDESIRED QUALIFICATIONS--- Experience with any CRM software like ServiceNow or Jira#CGIFederalJobBuild your career with us.It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities. At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.Be part of building one of the largest independent technology and business services firms in the world.Learn more about CGI at .No unsolicited agency referrals please.CGI is an equal opportunity employer.Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.Skills

• Requirements Analysis
• Oracle
• RDBMS Concepts
• SQL - provided by Dice

Keywords: CGI Group, Inc., Lafayette , Senior Software Customer Support Specialist, IT / Software / Systems , Lafayette, Louisiana