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US-Field Technical Spt Rep V

Company: Experis
Location: Lafayette
Posted on: March 19, 2023

Job Description:

Looking for Field Technical Support / Onsite Admin :: Lafayette, LA /All Cities Experis, a ManpowerGroup company, has an exciting contract opportunity Field Technical Support / Onsite Admin.This position is 12+ months, W2 for one of our key clients, a Leading American Multinational IT Company.JOB DESCRIPTION: - Role: Field Technical Support / Onsite Admin Location: Lafayette, LA / All Cities Duration: 12 months (W2 Contract)

  • Work onsite at customer property (not remotely unless told otherwise)
  • Represent Client interests and be liaison with local customer management team
  • Report customer dissatisfaction to Client Management (CM) and account team
  • Attend account calls as directed and provide feedback on activities
  • Proactive monitoring of customer's printer fleet utilizing FMA and other tools
  • Assist end user with device functionality
  • Perform initial trouble shooting
  • Perform maintenance on devices as directed by CM
  • Coordinate with client Support when service is required
  • Coordinate with client with SW branded support
  • Ensure adequate consumables are available at customer sites
  • Assist with device(s) deployment/replacement as directed
  • Track usage/activities at customer sites to better understand their needs
  • Assist with the collection of usage pages per devices as needed
  • Miscellaneous duties as directed by CM and account team
  • Install toner onsite
  • Manage offsite storage unit
  • Break/fix services for supported print devices as requested by Customer (ex: Glass Cleanings, Fuser Replacement, Waste Toner Collection, Transfer Kits, Roller Cleaning & Replacements, Jam Clearing, Maintain Kit Replacement, Tray Adjustments, Drum Replacements, ADF Cleaning, Print Quality Issues)OSA Individual Technician Responsibilities:
    • Provide Cell Phone for communication
    • Provide Vehicle for transportation to surrounding Peoria facilities
    • Proper Dress Code: Khaki/Slacks/Collared Shirt/Comfortable Walking Shoes

Keywords: Experis, Lafayette , US-Field Technical Spt Rep V, IT / Software / Systems , Lafayette, Louisiana

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