US-Field Technical Spt Rep V

Company: Experis
Location: Lafayette
Posted on: March 19, 2023

Job Description:

Looking for Field Technical Support / Onsite Admin :: Lafayette, LA /All Cities Experis, a ManpowerGroup company, has an exciting contract opportunity Field Technical Support / Onsite Admin.This position is 12+ months, W2 for one of our key clients, a Leading American Multinational IT Company.JOB DESCRIPTION: - Role: Field Technical Support / Onsite Admin Location: Lafayette, LA / All Cities Duration: 12 months (W2 Contract)

• Work onsite at customer property (not remotely unless told otherwise)
• Represent Client interests and be liaison with local customer management team
• Report customer dissatisfaction to Client Management (CM) and account team
• Attend account calls as directed and provide feedback on activities
• Proactive monitoring of customer's printer fleet utilizing FMA and other tools
• Assist end user with device functionality
• Perform initial trouble shooting
• Perform maintenance on devices as directed by CM
• Coordinate with client Support when service is required
• Coordinate with client with SW branded support
• Ensure adequate consumables are available at customer sites
• Assist with device(s) deployment/replacement as directed
• Track usage/activities at customer sites to better understand their needs
• Assist with the collection of usage pages per devices as needed
• Miscellaneous duties as directed by CM and account team
• Install toner onsite
• Manage offsite storage unit
• Break/fix services for supported print devices as requested by Customer (ex: Glass Cleanings, Fuser Replacement, Waste Toner Collection, Transfer Kits, Roller Cleaning & Replacements, Jam Clearing, Maintain Kit Replacement, Tray Adjustments, Drum Replacements, ADF Cleaning, Print Quality Issues)OSA Individual Technician Responsibilities:
  • Provide Cell Phone for communication
  • Provide Vehicle for transportation to surrounding Peoria facilities
  • Proper Dress Code: Khaki/Slacks/Collared Shirt/Comfortable Walking Shoes
    

Keywords: Experis, Lafayette , US-Field Technical Spt Rep V, IT / Software / Systems , Lafayette, Louisiana