US-Field Technical Spt Rep V
Company: Experis
Location: Lafayette
Posted on: March 19, 2023
Job Description:
Looking for Field Technical Support / Onsite Admin :: Lafayette,
LA /All Cities Experis, a ManpowerGroup company, has an exciting
contract opportunity Field Technical Support / Onsite Admin.This
position is 12+ months, W2 for one of our key clients, a Leading
American Multinational IT Company.JOB DESCRIPTION: - Role: Field
Technical Support / Onsite Admin Location: Lafayette, LA / All
Cities Duration: 12 months (W2 Contract)
- Work onsite at customer property (not remotely unless told
otherwise)
- Represent Client interests and be liaison with local customer
management team
- Report customer dissatisfaction to Client Management (CM) and
account team
- Attend account calls as directed and provide feedback on
activities
- Proactive monitoring of customer's printer fleet utilizing FMA
and other tools
- Assist end user with device functionality
- Perform initial trouble shooting
- Perform maintenance on devices as directed by CM
- Coordinate with client Support when service is required
- Coordinate with client with SW branded support
- Ensure adequate consumables are available at customer
sites
- Assist with device(s) deployment/replacement as directed
- Track usage/activities at customer sites to better understand
their needs
- Assist with the collection of usage pages per devices as
needed
- Miscellaneous duties as directed by CM and account team
- Install toner onsite
- Manage offsite storage unit
- Break/fix services for supported print devices as requested by
Customer (ex: Glass Cleanings, Fuser Replacement, Waste Toner
Collection, Transfer Kits, Roller Cleaning & Replacements, Jam
Clearing, Maintain Kit Replacement, Tray Adjustments, Drum
Replacements, ADF Cleaning, Print Quality Issues)OSA Individual
Technician Responsibilities:
- Provide Cell Phone for communication
- Provide Vehicle for transportation to surrounding Peoria
facilities
- Proper Dress Code: Khaki/Slacks/Collared Shirt/Comfortable
Walking Shoes
Keywords: Experis, Lafayette , US-Field Technical Spt Rep V, IT / Software / Systems , Lafayette, Louisiana
Didn't find what you're looking for? Search again!
Loading more jobs...