Technology Change Enablement & Communications Analyst
Company: First Horizon
Location: Lafayette
Posted on: March 31, 2026
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Job Description:
Location: Onsite in Memphis, TN; Lafayette, LA or New Orleans,
LA Weekly Schedule: Monday-Friday, 8am-5pm The Technology Change
Enablement & Communication Analyst within the Technology Business
Office accelerates the associate side of change for technology
initiatives by driving clear, timely, and measurable communications
and by establishing rigorous documentation practices. This role
ensures that impacted associates understand what is changing, why
it matters, and how to adopt new ways of working—protecting the
client experience and reducing people-related risk. The Analyst
builds end-to-end change strategies, training frameworks, and a
robust communications and documentation framework that integrates
into delivery lifecycles and the Technology Business Office’s
governance. The role needs to have a pulse on people – they must be
open and friendly. ESSENTIAL DUTIES AND RESPONSIBILITIES
Communications Strategy and Delivery o Build and own
initiative-level and portfolio-level communication strategies,
including a communication matrix and stakeholder segmentation o
Translate complex technology and risk concepts into clear,
plain-language messages and visuals; tailor for audience literacy
and role. Ensure accessibility and inclusive language standards
(e.g., readability, WCAG-conscious assets where applicable). o
Define channel strategy and cadence, including escalation and
crisis/cutover communications for releases and maintenance windows
o Establish and support sponsor and leader communications: talking
points, town hall decks, leader toolkits, and “message maps” that
enable consistent messaging through the hierarchy. o Produce core
artifacts: comms briefs, campaign plans, FAQs, release notes,
change advisories, training invitations, reminder series, and
post-implementation updates; align to change and release calendars.
o Measure communication effectiveness (delivery/adherence, open and
click-through, engagement, comprehension checks, sentiment, support
ticket trends); run A/B tests and iterate based on insights.
Documentation and Knowledge Management o Establish a single source
of truth in approved repositories (e.g., SharePoint/Confluence);
implement version control, metadata/taxonomy, and document
lifecycle (draft, review, approved, retired) with records retention
and auditability. o Author or coordinate creation of end-user and
operations-facing artifacts: quick reference guides, step-by-step
job aids, knowledge base articles, process documentation, and
service transition packages. Change Strategy and Planning o Conduct
stakeholder and impact assessments; define change approach,
resourcing, risk mitigations, and success metrics aligned to
business outcomes and the client/associate experience. o Integrate
change milestones into Agile/SDLC plans and the change calendar;
coordinate blackout periods and cutover planning with Technology,
Operations, Risk, and Business partners. Training and Enablement o
Participate in Train the Trainer courses to help facilitate
existing and new initiatives o Work with Human Resources to build
job career paths for Information Technology o Facilitate leadership
training for Information Technology associates. Build learning
tracks for associates to help with long term growth and retention.
o Coordinate Information Technology’s intern program each semester.
Culture and Continuous Improvement o Coach associates and leaders
on effective messaging, documentation quality, and change
sponsorship behaviors. o Run retrospectives and content reviews;
standardize improvements into playbooks, templates, and guidance
for future initiatives. · Participates in ad hoc projects as
assigned. · All other duties as assigned. SUPERVISORY
RESPONSIBILITIES No supervisory responsibilities COMPLIANCE Ability
to comprehend and adhere to federal and state banking regulations,
company policies and procedures, and successfully participate in
regulatory and company training requirements via multiple and
variable delivery methods. QUALIFICATIONS To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. Additionally, the qualifications listed below
are representative of the knowledge, skills, and/or abilities
required in this position: 1. Bachelor (4-year college) degree in
Business, Finance, or similar discipline. Advanced degree in
communications, business, Human Resources or related field is a
plus. 2. 2-4 years coordinating organizational change management
for technology-enabled initiatives with a strong emphasis on
enterprise communications and documentation 3. Strong presentation
(oral and written communication) skills 4. Experience with MS
Office – Excel, PowerPoint, Outlook, Word. 5. Team orientation and
excellent interpersonal skills. 6. Strong organizational skills
with the ability to manage multiple tasks and meet deadlines.
CERTIFICATES, LICENSES, REGISTRATIONS · ProSci change management
practitioner certification is a plus About Us First Horizon
Corporation is a leading regional financial services company,
dedicated to helping our clients, communities and associates unlock
their full potential with capital and counsel. Headquartered in
Memphis, TN, the banking subsidiary First Horizon Bank operates in
12 states across the southern U.S. The Company and its subsidiaries
offer commercial, private banking, consumer, small business, wealth
and trust management, retail brokerage, capital markets, fixed
income, and mortgage banking services. First Horizon has been
recognized as one of the nations best employers by Fortune and
Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit
Highlights • Medical with wellness incentives, dental, and vision •
HSA with company match • Maternity and parental leave • Tuition
reimbursement • Mentor program • 401(k) with 6% match • More
FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Keywords: First Horizon, Lafayette , Technology Change Enablement & Communications Analyst, IT / Software / Systems , Lafayette, Louisiana
