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Orthodontic Patient Coordinator

Company: Benevis
Location: Lafayette
Posted on: June 9, 2021

Job Description:

Job DescriptionOur teams don't just shape smiles - they shape the lives of families every single day. Working with us means being challenged, having fun, and being proud of what you do. It means being a mentor, being a friend, and being part of a change that starts with child. Our compassion and drive make us the best at what we do every day. This is the time to join not just an amazing company, but a place where you will be a part of making smiles happen every day.We are looking for an Orthodontic Patient Coordinator ready to make a difference in the lives of families. Although below is a description of what your job would entail, we want to emphasize that working with us is more than just a job. We are not your typical dentist office and working here is not your typical experience. You will thrive here if you are someone who wants to grow professionally while serving your community at the same time.ESSENTIAL JOB FUNCTIONSThe Orthodontic Patient Coordinator is responsible for providing quality customer service to patients and parents at check-in and check-out as well as responsible for verifying patient insurance eligibility and service limits.Deliver quality and compassionate care to every patientGreet parents and patients when they enter or leave the officeCheck in for daily appointmentEnsure parents who are waiting are kept informed of the progress of their appointment or childMaintain a clean and tidy waiting area and front desk areaVerify patient insurance eligibility prior to appointmentEnsure information is correct in the patient's Boomerang fileEnsure service limits are recorded and communicated with the Orthodontic Financial Coordinator prior to treating the patientEnsure all patient files are ready (update patient records, verify insurance and service limits) before the patient'sappointmentCoordinate with Ortho Financial Coordinator and Doctors to provide the opportunity for same day care to patientsAssist with meeting the Ortho financial targets by ensuring the schedules are fullSchedule follow-up, next appointment for all patientsAssist with routing referrals to appropriate doctorEnsure pre-authorization processes are completed for approvalsCollect payments, post accordingly in practice management systemConfirm appointments for upcoming daysAnswer incoming Ortho patient calls and assist with need or direct to another team member for helpEnsure Ortho patients are compliant with appointments and send the appropriate communication leading up to or including terminationAssist with maintaining spreadsheets or databases for tracking purposes, as needed or directed by OFCEnsure all patient records are updated at the end of the dayADDITIONAL DUTIES AND RESPONSIBILITIESParticipate in local community affairs and events to include school screenings, presentations, events, and any opportunity to promote a positive image of usAssist with other office duties as neededREQUIRED QUALIFICATIONSWilling to travel in territory assigned to teamKNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICSHigh focus on customer service and satisfactionMust love working with childrenCompassion and high level of service for our patients, parents and staffIntegrity, always doing the right thingDependable, reliable to be at work when scheduledAttention to detailAble to organize work, engage in a variety of tasks simultaneously and consistently meet deadlinesProfessional manner and appearance at all timesComputer skills: Microsoft office and Internet ExplorerTelephone skills: Proper telephone etiquette and information gathering skillsCERTIFICATIONS, LICENSES, REGISTRATIONSNonePREFERRED QUALIFICATIONSBilingual (English Spanish)PHYSICAL DEMANDSNature of work requires an ability to effectively communicate and exchange information with patients, their parents and staff. Ability to operate a computer, keyboard and standard office equipment. Ability to lift/carry up to 30 lbs, and be able to twist, turn, bend and stoop.WORKING CONDITIONSMajority of work performed in a clinical environment. Requires availability for extended hours during peak periods. Hours may change to meet the business needs.We offer a very competitive salary and benefits package as well as growth opportunities to our full -time employees. Our benefits include: medical, dental, vision and optional life insurance. We also offer short and long term disability, 401K, flexible spending accounts, paid time off, company holidays and much much more!RequirementsOur practice is looking for a happy, fun, energetic, outgoing individual with a great attitude and a willingness to learn. The ideal candidate must have great customer service skills, have excellent phone skills, be able to multi-task and be very efficient with computers. Previous orthodontic, dental or other medical experience is preferred, but not mandatory for the right individual.

Keywords: Benevis, Lafayette , Orthodontic Patient Coordinator, Other , Lafayette, Louisiana

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