Posted on: June 9, 2021
Job Description This organized and energetic role delights
internal and external customers with a Service Mindset, Can-do
Attitude and Caring Heart -- delivering a seamless and memorable
experience during every interaction. Find a career. Gain a family.
Safelite will be unlike any place you've ever worked. (This won't
be just the daily grind!) You'll join caring and passionate teams
that collaborate to make a difference, deliver extraordinary
results and bring unexpected happiness. Every day. Your effort,
heart and creative ideas will be valued and rewarded. And we care
about your well-being. So, we'll strive to give you what you need
to be happy at work and at home. ESSENTIAL ACTIVITIES: Warmly
welcomes in-shop customers, while applying a Customer Driven
approach when handling incoming calls, e-mails and faxes for
service issues, pricing, warranties, commercial, dispatch, repair,
cash, wholesale and same-day reschedules/cancellations. Proactively
resolves customer concerns quickly and efficiently -- without
breaking a sweat -- often coming up with creative solutions.
Breezes happily through administrative tasks such as handling
buyouts, invoices work orders, managing deleted work orders and
processing credit memos and rebills. Eagerly reviews orders from
the national contact center, and handles dealer part orders and
special accounts. Keeps all the moving parts running smoothly by
confirming and completing work order information, including
insurance verification, additional parts and missing information.
REQUIREMENTS: 1-3 years telephone operations or business
administration experience required High School diploma or
equivalent required Knowledge of customer service and
administrative protocols Ability to provide world class customer
service Ability to adjust and respond to a fast-paced operation
Skilled in various customer service arenas, with experience in a
contact center setting Ability to travel up to 10% Apply now! We're
known as an auto glass company. That's the focus of what we do. But
we're much more -- we're a growing and evolving service brand. And
what really makes us unique is our people. Because at our core,
we're a People Powered organization -- and our people come first
and our culture matters. We'll help you find a fulfilling career
path and encourage you to have a life. Let us be the best place
you'll ever work. Learn more.
Keywords: Safelite, Lafayette , Customer Advocate, Other , Scott, Louisiana
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