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RN Operations Support Director - Home Health

Company: LHC Group
Location: Lafayette
Posted on: June 9, 2021

Job Description:

Company Overview LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and home and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people. Essential Functions Oversees each agency's staffing model and approves appropriate changes as needed. Works with the Director of Nursing to ensure compliance with all legal and regulatory standards in assigned regions. Ensures adherence of the Care Management Model within all regions|areas on an on-going basis. Assists in identifying and implementing Business Development opportunities in assigned regions|areas as needed. Acts as a liaison between businesses contacts and|or partners and Senior Management and between Senior Management and assigned agency locations. Ensures profitability while maintaining appropriate levels of patient care through the coordination of financial, clinical, operational, legal and business development services for assigned regions|areas. Conducts weekly conference calls with DONs and Performance Improvement Coordinators (PICs). Reviews overall operations, clinical processes, business development opportunities and possible adverse trends|concerns with DONs and performance issues with the PICs within assigned location or region. Reports to the Director of Clinical Support on operational, clinical and business developmental concerns for locations as needed. Communicates to the Clinical Support Director and the Division Vice President all risk management, patient care, corporate compliance, and regulatory issues affecting the assigned regions. Reviews weekly metrics reports, claims alerts, late EMCs and productivity. Follows up on negative trends and actions as needed. Reviews the monthly operational review with the Division Vice President, ROD, and Senior Mgmt at the home office or via conference call. Reviews and submits any agency expenses. Reviews, approves, and signs off on any assigned employee's expenses. Compares actual vs. budget, looks for negative trends and develops actions needed to address variances. Reviews location performance in the following areas: financials (actual vs budgeted), operational metrics, compliance with OCS edits, Homecare Compare scores, Outcomes Based Quality Improvement (OBQI) adverse event and patient satisfaction scores. Oversees the current budget, and assist with developing the budget forecast for each location for the following year if applicable. Reviews annual employee satisfaction results for locations with the appropriate DONs. Assists with the development of action plans with local leadership of the assigned region. Oversight of assigned home health provider and branch agencies within the Region, providing leadership and mentoring to site manager for the purpose of maintaining profitability while providing quality patient care. Ensures that compliance with legal and regulatory standards are met. Collaborates strongly with the Regional Market Development Director to drive business development and growth. Quality patient scores as well as employee satisfaction scores are met according to company guidelines. Guidance to agency managers in hiring and retaining quality staff to ensure appropriateness of agency staffing. Supervises and provides timely evaluations to all direct report as assigned. Any other duties as assigned. Education & Experience Active RN Licensure in State of Practice 5 years experience in direct financial and employee management of a healthcare facility or multi site healthcare facilities. P&L as well as budget process experience. Proven financial management ability Proven census growth achievement Able to develop and implement strategies for agency improvement Ability to understand and guide staff as to how operational metrics impact financial performance. Able to multi task and be a creative problem solver Able to travel extensively to multiple locations in the organization

Keywords: LHC Group, Lafayette , RN Operations Support Director - Home Health, Other , Lafayette, Louisiana

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