RN Operations Support Director - Home Health
Company: LHC Group
Posted on: June 9, 2021
Company Overview LHC Group is the preferred post-acute care
partner for hospitals, physicians and families nationwide. From
home health and hospice care to long-term acute care and home and
community-based services, we deliver high-quality, cost-effective
care that empowers patients to manage their health at home.
Hospitals and health systems around the country have partnered with
LHC Group to deliver patient-centered care in the home. More
hospitals, physicians and families choose LHC Group, because we are
united by a single, shared purpose: It's all about helping people.
Essential Functions Oversees each agency's staffing model and
approves appropriate changes as needed. Works with the Director of
Nursing to ensure compliance with all legal and regulatory
standards in assigned regions. Ensures adherence of the Care
Management Model within all regions|areas on an on-going basis.
Assists in identifying and implementing Business Development
opportunities in assigned regions|areas as needed. Acts as a
liaison between businesses contacts and|or partners and Senior
Management and between Senior Management and assigned agency
locations. Ensures profitability while maintaining appropriate
levels of patient care through the coordination of financial,
clinical, operational, legal and business development services for
assigned regions|areas. Conducts weekly conference calls with DONs
and Performance Improvement Coordinators (PICs). Reviews overall
operations, clinical processes, business development opportunities
and possible adverse trends|concerns with DONs and performance
issues with the PICs within assigned location or region. Reports to
the Director of Clinical Support on operational, clinical and
business developmental concerns for locations as needed.
Communicates to the Clinical Support Director and the Division Vice
President all risk management, patient care, corporate compliance,
and regulatory issues affecting the assigned regions. Reviews
weekly metrics reports, claims alerts, late EMCs and productivity.
Follows up on negative trends and actions as needed. Reviews the
monthly operational review with the Division Vice President, ROD,
and Senior Mgmt at the home office or via conference call. Reviews
and submits any agency expenses. Reviews, approves, and signs off
on any assigned employee's expenses. Compares actual vs. budget,
looks for negative trends and develops actions needed to address
variances. Reviews location performance in the following areas:
financials (actual vs budgeted), operational metrics, compliance
with OCS edits, Homecare Compare scores, Outcomes Based Quality
Improvement (OBQI) adverse event and patient satisfaction scores.
Oversees the current budget, and assist with developing the budget
forecast for each location for the following year if applicable.
Reviews annual employee satisfaction results for locations with the
appropriate DONs. Assists with the development of action plans with
local leadership of the assigned region. Oversight of assigned home
health provider and branch agencies within the Region, providing
leadership and mentoring to site manager for the purpose of
maintaining profitability while providing quality patient care.
Ensures that compliance with legal and regulatory standards are
met. Collaborates strongly with the Regional Market Development
Director to drive business development and growth. Quality patient
scores as well as employee satisfaction scores are met according to
company guidelines. Guidance to agency managers in hiring and
retaining quality staff to ensure appropriateness of agency
staffing. Supervises and provides timely evaluations to all direct
report as assigned. Any other duties as assigned. Education &
Experience Active RN Licensure in State of Practice 5 years
experience in direct financial and employee management of a
healthcare facility or multi site healthcare facilities. P&L as
well as budget process experience. Proven financial management
ability Proven census growth achievement Able to develop and
implement strategies for agency improvement Ability to understand
and guide staff as to how operational metrics impact financial
performance. Able to multi task and be a creative problem solver
Able to travel extensively to multiple locations in the
Keywords: LHC Group, Lafayette , RN Operations Support Director - Home Health, Other , Lafayette, Louisiana
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