Employment Status: FT
Shifts: 3pm - 11pm OR 11pm - 7am
SUMMARY: The Patient Access Specialist can be a resource person
to the patient, family, staff and physicians. The Patient Access
Specialist prioritizes patients according to worklist scheduled
times and patient type. The Specialist will have a working
relationship with all departments serviced by the scheduling and
registration department. The Patient Access Specialist will report
any issues to the Patient Access Manager or Director.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Demonstrates knowledge and understanding of registration and
financial clearance requirements.
oObtains and verifies the accuracy and completeness of required
comprehensive pre-registration/registration information, including
the accurate entry of demographic, and financial information within
the Cerner system.
oDemonstrates ability to leverage available systems and tools to
identify when authorization is needed and submits requests when
necessary for both outpatient and inpatient services.
oKnowledge of commonly encountered insurance plans, payer
requirements and the different benefit structures by plan type and
can appropriately select the appropriate payer and plan for the
oAbility to correctly explain the patient's financial
liabilities to the patient and obtain payment or establish payment
plans prior to services.
oValidates medical accessibility in accordance with Center for
Medicare &Medicaid Services (CMS) standards and communicates
relevant coverage/eligibility information to patient.
- Exhibits thorough knowledge and proficiency in the use of the
Cerner system and associated processes and procedures, electronic
verification tools, and other Web base resources.
- Ability to accurately record/maintain scheduled appointments
and coordinate with internal and external customers as
- Ability to orient and precept new team members to all areas of
oCoordinates training/orientation schedules and documents
appropriately when completed.
- Ensures required forms are completed and signatures obtained
on, including but are not limited to, Consent of Treatment,
Medicare Secondary Payer, and Important Message from Medicare,
- Exhibits knowledge of the Lafayette General Healthcare System
and its services provided (including service options for patients
within the system and with other community providers), and the
ability to effectively convey this knowledge to patients, their
families/caregivers and other LGMC team members.
- Ability to communicate pro-actively and respectfully with all
internal and external customers.
- Maintains ongoing open communications with peers and staff
across the system, assisting with problem resolution as
High School degree or GED required.
Computer, Telephone, Printers and Fax machine
PHYSICAL DEMANDS AND WORKING CONDITIONS:
- Medium Work as defined by the U.S. Department of Labor
constitutes a maximum lift of 21-50 pounds on occasion and/or a
maximum lift of 11-25 pounds on a frequent basis. The workstations
on wheels require a maximum push force of 11 - 15 lbs. for the 500
- Most work is computer-based. This includes the work station on
wheels where work is completed at the bedside. Requires standing
and walking for 2-3 hours at a time, walking within the department
and from room to room. Includes printing material and retrieving
from the printer as well as scanning documents into the computer.
Some assignments may require sitting for 3-4 hours at a time.
Requires excellent speaking and hearing for phone and in-person