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Customer Administration Agent

Company: Fine Jewelry Manufacturer
Location: Lafayette
Posted on: June 9, 2021

Job Description:

The role of the Customer Administration Agent is to provide seamless and engaging experiences to all prospective customers with establishing a Stuller account as well as supporting existing Stuller customers with various account management needs. The ideal candidate is a customer enthusiast who is passionate about ensuring and delivering an optimal customer experience.

Essential Duties & Responsibilities:

  • The ability to satisfactorily adhere to company attendance policies.
  • Greet and orient prospective customers about Stuller and what we offer to support their business as well as thoroughly communicates requirements for account establishment based on Stuller account type guidelines.
  • Establishes and manages new accounts structure and data in Salesforce and Oracle for both domestic and international accounts.
  • Ensures potential business are in compliance with legal documentation such as state TX IDs, busines structures, ownership and sales permits.
  • Responsible for personal customer verification of anti-money laundering and personal authentication utilizing Experian software and CSI watch dog.
  • Manages and communicates functionality and contractual agreements for buying groups to external and internal customers.
  • Authorizes international drop ships based on address security policy and international product sanction guidelines.
  • Administers customer Stuller.com logins and passwords based on customer contact protocol and account structure.
  • Ensures customer information such as legal name, address and contact information is established and managed according to validation rules and security policies.
  • Creates and maintains GemVision software accounts.
  • Creates Stuller accounts and usernames for CSI and MatrixGold customers.
  • Utilizes formatted questions, telephone communication, representative interviews and business verifications.
  • Determines customer segmentation and classification based on required customer information and determines required proof of business in the jewelry industry.
  • Updates CRM system with all supporting account data that is gathered.
  • Participates in acquisition strategy to gain new customers to Stuller by owning leads and customer communications.
  • Responsible for working cross-functionally with various teams to support and integrate new customers to assist in developing customer relationships.

Skills:

  • Ability to use good judgement in all situations.
  • Highly proficient in time management, organization, planning and prioritization.
  • Superior communication skills, both written and verbal.
  • Professional business presence and acumen.
  • Ability to effectively work cross-functionally across the company.
  • Ability to manage time effectively.
  • Ability to manage changing priorities.
  • Strong interpersonal skills and ability to establish rapport.

Qualities:

  • Commitment to customer service (internal and external).
  • Creative and innovative thinker.
  • Self starter, high level of initiative, proven proactive thinker.
  • Proven initiative, positive attitude, team oriented, self-motivated and highly enthusiastic.

Experience:

  • High school diploma or equivalent
  • Minimum 2 years' experience in a high volume customer service environment.
  • Experience with MS Office programs (Excel, Word, Outlook and PowerPoint).

Keywords: Fine Jewelry Manufacturer, Lafayette , Customer Administration Agent, Other , Lafayette, Louisiana

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