Supervisor Clinical Services - MTS DULLES - Full Time
Company: Lafayette General Health
Posted on: June 9, 2021
Location: MTS DULLES
Employment Status: FT
This job leads and supervises the daily operations of all
personnel and processes within the department's appointment desks.
This job supervises, plans, and organizes all operational functions
including staffing and staff development/training within
department. This job supervises the implementation of policies and
procedures required for success and supervise initiatives to
improve processes, maximize efficiency, serve internal and external
customers, and maintain high employee morale and patient
satisfaction. This job s is accountable to supervise and lead
his/her respective team unit according to the organization's values
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and
responsibilities of the job and position. It is not intended to be
a comprehensive or all-inclusive listing of duties and
responsibilities. Contents are subject to change at the company's
Required - High School diploma or equivalent
Preferred - Bachelor's degree
Additional degrees, business training experience and/or
certifications may be combined to meet minimum qualifications.
Required - 3 years experience in a supervisory or management
position utilizing general and/or medical business and customer
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry
and retrieval of patient information. Must be proficient with
Windows-style applications and keyboard.
- Effective verbal and written communication skills and the
ability to present information clearly and professionally to
varying levels of individuals throughout the patient care
- Demonstrates excellent judgment in performing duties and
- Strong delegation skills
- Works closely with clinical colleagues, physicians and
coordinator and manage to continually assess and improve the
operational procedures of the unit.
- Supervises, trains and develops department staff.
- Supervises and utilizes all available performance management
information to monitor and measure the performance of the
operational unit as a team as well as the individual performance of
- Ensures that the appropriate internal controls, backups, and
policy guidelines are communicated to department leaders so that
immediate testing is completed prior to implementing any new
processes as to minimize the calculated risks associated with the
- Develops unit specific systems to assure an environment that
emphasizes patient courtesy and responsive service delivery.
- Supervises and resolves patient complaints and requests for
service immediately and courteously.
- Adapts behavior to the specific patient population, including
but not limited to: respect for privacy, method of introduction to
the patient, adapting explanation of services or procedures to be
performed, requesting permissions and communication style.
- Other related duties as required. Other related duties as
required. The above statements describe the general nature and
level of work only. They are not an exhaustive list of all required
responsibilities, duties, and skills. Other duties may be added, or
this description amended at any time. Remains knowledgeable on
current federal, state and local laws, accreditation standards or
regulatory agency requirements that apply to the assigned area of
responsibility and ensures compliance with all such laws,
regulations and standards. This employer maintains and complies
with its Compliance & Privacy Program and Standards of Conduct,
including the immediate reporting of any known or suspected
unethical or questionable behaviors or conduct; patient/employee
safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability status.
Physical and Environmental Demands The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Sedentary Work -
Exerting up to 10 pounds of force occasionally (Occasionally:
activity or condition exists up to 1/3 of the time) and/or a
negligible amount of force frequently (Frequently: activity or
condition exists from 1/3 to 2/3 of the time) to lift, carry, push,
pull, or otherwise move objects. Sedentary work involves sitting
most of the time but may involve walking or standing for brief
periods of time. Jobs are sedentary if walking and standing are
required only occasionally and all other sedentary criteria are
met. Must be able to sit for prolonged periods of time. Must be
able to work a flexible schedule (e.g. 24/7, weekend, holiday, on
call availability). Normal routine involves no exposure to blood,
body fluid or tissue and as part of their employment, incumbents
are not called upon to perform or assist in emergency care or first
aid. There is no occupational risk for exposure to communicable
diseases Because the incumbent works within a healthcare setting,
there may be occupational risk for exposure to hazardous
medications or hazardous waste within the environment through
receipt, transport, storage, preparation, dispensing,
administration, cleaning and/or disposal of contaminated waste. The
risk level of exposure may increase depending on the essential job
duties of the role
Keywords: Lafayette General Health, Lafayette , Supervisor Clinical Services - MTS DULLES - Full Time, Other , Lafayette, Louisiana
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