Customer Service Representative/Intake Specialist

Company: Viemed Healthcare Inc.
Location: Lafayette
Posted on: June 10, 2021

Job Description:

Job ID: 1324500

Essential Duties and Responsibilities:

• Learns and maintains knowledge of current patient database and billing system
• Has proper phone etiquette and represents Home Sleep Delivered, LLC in a professional manner
• Obtains patient demographic and health insurance information; collects co-pay if appropriate
• Enters patient information into the computer system.
• Verifies & records insurance benefits
• Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management
• Able to read through and understand medical documentation effectively
• Interacts professionally with physicians, patients/family and Co-Workers.
• Schedules set ups, as called into Home Sleep Delivered, LLC, by physicians or physician's office staff, per policy and procedure.
• Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.
• Communicates appropriately and clearly to Manager, and other superiors.
• Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit.
• Utilizes initiative; strives to maintain steady level of productivity; self-motivated. Organization and management of Secretary's activities reflect due consideration for the needs of the facility and staff.
• Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice.
• Manages and operates computer equipment safely and correctly.
• Completes other duties, as assigned.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.

• 5:00 p.m.

Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirn consideracin por el empleo sin distincin de raza, color, religin, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra caracterstica protegida por la ley.

Home Sleep Delivered LLC

At Home Sleep Delivered we pride ourselves in what has driven our success, teamwork and exceptional patient care. We are actively seeking talented, dedicated, self-motivated, energetic and career-minded individuals to join our organization. We appreciate the value our employees provide and realize our current success and future growth depends on the abilities of the Home Sleep team. Home Sleep Delivered is committed to providing a comprehensive compensation and benefits package for employees, making significant investments in our employees so that they may enhance their personal and professional skills.

Keywords: Viemed Healthcare Inc., Lafayette , Customer Service Representative/Intake Specialist, Other , Lafayette, Louisiana