Founded in 2013 and based in Lafayette, Louisiana, Waitr is a
leader in on-demand food ordering and delivery. Waitr, along with
Bite Squad and Delivery Dudes, connect local restaurants to hungry
diners in underserved U.S. markets across three "local's favorite"
brands. Together they are a convenient way to discover, order and
receive great food from local restaurants, national chains and
grocery stores. As of June 30, 2020, Waitr and Bite Squad operated
in small and medium sized markets in the United States in over 725
We are seeking customer service professionals to help support
our growing office! If you are driven to provide the highest
standard of service and you thrive in a high performance
environment, we want to talk with you!
Customer Support Agents are a lot like 911 dispatchers. They're
cool, calm, and collected. When things get crazy here at Waitr,
they're the ones directing traffic and keeping
customers/restaurants from losing their minds. The position
ultimately consists of three major parts: Customer Support,
Restaurant Support, and Driver Support.
Being a CSA requires dedication, exceptional communication
skills, a thick skin and a great sense of humor. We're looking for
motivated CSA's with entrepreneurial mindsets to join our Waitr
Corporate team. Previous employment experience in the restaurant
industry or customer service is a must. Call center, retail or
hospitality experience is a plus.
- Communicating with restaurants, drivers, and customers
- Customer service via telephone and chat support
- Internal account management and technical support
- Provide support for diners, restaurants, and drivers via chat
support or telephone
- Convert customers into Waitr advocates
Preferred Education and Experience:
- Detail oriented, customer focused multi-tasker
- Able to communicate clearly and concisely over the phone and
through live chat
- Good working knowledge of grammar, spelling, and
- Technical Support
- Stress management skills
Position Type/Expected Hours of Work:
- This can be a full time or a part time position. Evening and
weekend work may be required as job duties demand.
Nimble: You move fast and accurately in a dynamic
Logistical: Proactively seeks and finds ways to provide the
highest standards of efficiency.
Innovator: Generates and recognizes creative solutions in
varying work situations.
Team Player: Collaboration and strong communication skills.
Effective Communicator: Demonstrates open, honest and respectful
written and verbal communication.
Results-Oriented: Productively focuses time and resources on
activities to produce quality results.
Forward-Thinking: Problem solver, do whatever it takes
Strategic Thinker: Views events and possibilities from multiple
perspectives. Understands the bigger picture and the
interdependencies and effects of other systems.
Ethical: Maintains and promotes individual and organization
integrity and values in the conduct of all activities.
Waitr, Inc. is an Equal Opportunity Employer and Prohibits
Discrimination and Harassment of Any Kind: Waitr, Inc. is committed
to the principle of equal employment opportunity for all employees
and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Waitr,
Inc. are based on business needs, job requirements and individual
qualifications, without regard to race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran
status, sexual orientation, gender identity or expression, or any
other characteristics protected by federal, state or local
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential