Front Desk Associate
Company: Club4 Fitness -Lafayette
Posted on: November 17, 2021
Position Title: Front Desk Associate
Reports to: General Manager
Shift: Closer (3pm-11pm)
The Front Desk Associate will be responsible for superior customer
service to current Club4Fitness members as well as prospects
seeking to join.
Responsibilities of Front Desk Associate
1. Greet members, prospective members and guests, providing
exceptional customer service.2. Handle all front desk related
activities including:3. Answer phones in a friendly manner and
assist callers with a variety of questions.4. Check members into
the PEAK purchasing system.5. Assist with the new membership
signing-up process. 6. Take prospective members on tours of the
Club facility.7. Update member account information, as needed.8.
Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager, as
needed.9. Assist in maintaining the neatness and cleanliness of the
club.10. Complete daily Club cleaning assignments.
1. Customer service background preferred.2. Basic computer
proficiency.3. A passion for fitness and health.4. Upbeat and
positive attitude!5. Punctuality and reliability is an absolute
must!6. Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the member's expectations.7. Strong listener with the
ability to empathize with Club members and problem-solve in
partnership with Club management personnel.8. Demonstrate diplomacy
and professionalism in all interactions while using appropriate
behavior and language.9. High School diploma/GED equivalent
required.10. CPR / AED certification preferrred.11. Must be 18
years of age or older. Physical Demands
1. Continual standing and walking during shift.2. Continual talking
in person or on the phone during shift.3. Close reading work while
working on computer equipment as well as some repetitive motions
while typing and involved in cleaning activities.4. Must be able to
occasionally lift up to 50 lbs.5. Regular exposure to certain
chemicals related to cleaning products.
Keywords: Club4 Fitness -Lafayette, Lafayette , Front Desk Associate, Other , Lafayette, Louisiana
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