Returns Credit Processor

Company: Fine Jewelry Manufacturer
Location: Lafayette
Posted on: January 10, 2022

Job Description:

The Returns Credit Processor position is to process returned merchandise for credit or refund in a timely manner to ensure customer satisfaction. The primary description of these interactions is; processing returned merchandise for credit or refund, handling customer inquiries and updating customer profiles in the customer relationship management system.
Essential Duties & Responsibilities:

• 
  
• Seek to capture customer information and record into customer relationship management system.
  
• Communicate with customers regarding returned items.
  
• Identify and process specific department errors.
  
• Process customer returns for credit, refund, repair or exchange.
  
• Make copies of invoices or other documents when requested.
  
  Skills:
  
  • 
    
  • Ability to work independently and within a team environment.
    
  • Excellent written, listening, and verbal communication skills.
    
  • Ability to communicate effectively utilizing telephone, email, or one on one conversation.
    
  • An extensive training course will provide on the job training. Successful completion of this training is required.
    
  • Computer keyboarding, navigation of web based applications, and basic math skills.
    
  • Must be able to follow instruction both verbal and written, in English.
    
  • Must be able to maintain composure and handle high stress situations.
    
    Experience:
    
    • 
      
    • High school diploma or equivalent
      

Keywords: Fine Jewelry Manufacturer, Lafayette , Returns Credit Processor, Other , Lafayette, Louisiana