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Returns Credit Processor

Company: Fine Jewelry Manufacturer
Location: Lafayette
Posted on: January 10, 2022

Job Description:

The Returns Credit Processor position is to process returned merchandise for credit or refund in a timely manner to ensure customer satisfaction. The primary description of these interactions is; processing returned merchandise for credit or refund, handling customer inquiries and updating customer profiles in the customer relationship management system.
Essential Duties & Responsibilities:


  • Seek to capture customer information and record into customer relationship management system.
  • Communicate with customers regarding returned items.
  • Identify and process specific department errors.
  • Process customer returns for credit, refund, repair or exchange.
  • Make copies of invoices or other documents when requested.

    Skills:

    • Ability to work independently and within a team environment.
    • Excellent written, listening, and verbal communication skills.
    • Ability to communicate effectively utilizing telephone, email, or one on one conversation.
    • An extensive training course will provide on the job training. Successful completion of this training is required.
    • Computer keyboarding, navigation of web based applications, and basic math skills.
    • Must be able to follow instruction both verbal and written, in English.
    • Must be able to maintain composure and handle high stress situations.

      Experience:

      • High school diploma or equivalent

Keywords: Fine Jewelry Manufacturer, Lafayette , Returns Credit Processor, Other , Lafayette, Louisiana

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