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Services Navigator

Company: Catholic Charities of Acadiana
Location: Lafayette
Posted on: August 3, 2022

Job Description:

Employees of Catholic Charities of Acadiana work in a collaborative and creative environment towards reaching a common goal: to care for the sacred dignity of all human life, especially the most vulnerable. In this role you must be a self-starter, solution focused, and most importantly, you must realize that you are joining something that is a mission larger than your job, your career, and even this organization. Candidates should understand and display CCA's Core Values as defined on our website.SummaryThe Services Navigator is responsible for reception of phone calls and visitors to Monsignor Sigur Center, and providing referrals to the appropriate services. All employees are expected to learn and exhibit the core values of Catholic Services of Acadiana as defined in the employee handbook and on the CSA website ( will include but are not limited to the following:

  • Serve as first point of contact for the public
  • Direct clients to appropriate in-agency department
  • Screen clients for qualification of services
  • Familiarize clients with application process for services
  • Provide outside referrals to other resources as needed
  • Receive, organize, and distribute mail for homeless clients
  • Screen clients for appropriate referral to possible shelter options
  • Ensure restroom remains clean
  • Ensure restroom supplies remain stockedJob Qualifications
    • Minimum of a high school diploma/GED, with two years of service coordination of related social service experience required. Bachelor's degree preferred.
    • Knowledge of homelessness and local resources helpful
    • Experience providing services for low income individuals and families
    • Experience providing services for individuals and families experiencing homelessness
    • Exceptional problem resolution skills
    • Exceptional oral and written communication skillsJob Specifications
      • Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. 100% of the time
      • Job Type
        • Full-time
        • Pay
          • From $15.00 per hour
          • Benefits
            • Dental insurance
            • Flexible spending account
            • Health insurance
            • Life insurance
            • Disability insurance
            • Retirement plan
            • Vision insurance
            • Schedule
              • Monday to Friday
              • Work Location: One location

Keywords: Catholic Charities of Acadiana, Lafayette , Services Navigator, Other , Lafayette, Louisiana

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