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Customer Connections Coordinator I - REMOTE

Company: LHC New
Location: Lafayette
Posted on: September 18, 2022

Job Description:

Company Overview The Customer Connections Coordinator I for Home Health and Hospice is responsible for the overall coordination of Agency referrals. The Customer Connections Coordinator I is a resource person for referral sources and works closely with other members of the team to ensure adequate coordination and transition occurs to home health and hospice services. They are responsible for adequately triaging incoming calls, monitoring, and responding to incoming referrals.LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people. Essential Functions Delivers a differentiated and seamless referring partner, patient, and agency experience by developing and leading a service-minded culture and consistency in daily operations. Communicates directly with all involved, including but not limited to, the attending physician, referring physician, nurse, facility, patient, and families. Communicates referral(s) status(es) daily with branch and Account Executives. Obtains demographics and clinical information from clients, physician's office and other referral sources to compile referrals. Maintains integrity of referral network, physician relationships and departmental support alongside operations, growth and support partners. Effectively triages incoming calls and messages from referral sources and other partners. Provides general information about agency services to patients, families, and other referral partners, as needed. Maintain compliance by documenting accurately and timely with the organization's electronic medical record. Responsible for data entry and following patients from referral to admit/non-admit. Serves as a patient advocate, ensuring optimal patient outcomes. Maintains compliance in all internal and external electronic systems. Complies with all state and federal referral/intake regulatory requirements. All other duties as assigned. Education & Experience High School diploma or equivalency Customer Service Experience Preferred Strong communication skills and the ability to work both with a team and independently Computer experience including working knowledge of Microsoft Office products Must have excellent critical thinking and problem-solving skillsBenefits and More Competitive Pay Flexible Schedules Paid Time Off Tuition Reimbursement Medical, dental, and vision packages 401(k) Match Program Rapid Career Advancement Opportunities Internal promotions with a career plan All-encompassing Orientation and Fast Trak option for Home Care experienced clinicians Great Culture - join our family! Equal Opportunity Employer - vets, disability.Must be fully vaccinated or be willing to complete full vaccination by date of hire and proof of vaccination will be required. If permitted by state law, the company will consider requests for religious or medical exemptions.

Keywords: LHC New, Lafayette , Customer Connections Coordinator I - REMOTE, Other , Lafayette, Louisiana

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