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Customer Service Representative

Company: Advantage Resourcing
Location: Lafayette
Posted on: September 24, 2022

Job Description:

Advantage Resourcing is currently recruiting for a Customer Service Representative for a manufacturing company in Lafayette, LA.Job descriptionThis person is responsible for supporting the existing sales force and customer base. They will assist in maintaining the highest level of customer service provided by the company. This position works directly with the regional sales managers and Supply Chain team in order to manage customer requests and develop new business.Job Responsibilities:This position is directly responsible for overseeing customer orders from entry to shipment as well as assisting account managers with pricing, order updates, new lead follow up, and day to day operational functions.Duties and Day-to-Day Responsibilities, but not limited to the following:

  • Enter and maintain purchase order requests submitted by our customers.
    • Coordinate and Communicate order confirmations to customers including product, price, ship to, bill to, and delivery date.
      • Work directly with assigned sales staff, purchasing team, regulatory/documentation department, and formulators to complete customer requests in a timely manner.
        • Provide consistent status updates and maintain customer satisfaction through meeting requested deadlines.
          • Assist other account representatives with tasks and training when needed.
            • Review open order report daily to confirm orders are on track to meet delivery dates.
              • Maintain customer service quality and review existing procedures with Manager to foster continuous improvement where necessary.
                • Prepares customized reports according to the needs of the customer & assigned account manager to promote customer satisfaction and meet customer expectations.
                  • Communicate with various internal departments including Production, Purchasing and Quality to ensure customer delivery dates are being met.
                    • Creates product price sheets based on the product, price, and quantity to be submitted to the sales team member.
                      • Follow up on new leads and developmental accounts.
                        • Demonstrates a positive & professional attitude when communicating with customers and peers.Minimum Training, Education and Experience Requirements:
                          • Bachelor's Degree or 5 years of related customer service/inside sales experience.
                            • Provide leadership and be able to operate under pressure to meet tight deadlines.
                              • Excellent Excel, Word, Access, and Outlook skills.
                                • Necessary characteristics include: being a self-starter, goal-oriented, attention to detail, team-oriented, ability to have positive interactions with other professionals without being critical and ability to multi-task.
                                  • Excellent communication, technical writing, decision-making and people skills.Behavior Competencies:To perform the job successfully, the individual must demonstrate the following competencies:
                                    • Set Vision and Strategy -- Articulates a vision of the future. Consider the organization's mission, strategy, strengths and weaknesses when making decisions. Translates the business vision and strategy into actionable work plans and goals. Aligns individual strategy to organizational strategy. Communicates a consistent message of the vision of employees.
                                      • Build the Organization and Inspire People -- Creates an entrepreneurial environment. Encourages calculated risk-taking. Maintains high energy and a positive attitude in challenging situations. Motivates employees and builds a team spirit. Serves as a role model for others. Supports an ethical work environment. Builds effective teams whose members have complementary strengths.
                                        • Knows the Business -- Envisions the future by using global marketplace, technology, and business knowledge. Collects and analyzes issues/trends that affect the business. Identifies and acts upon cross-organization or cross-business opportunities. Possesses and leverages broad industry knowledge.
                                          • Drive for Results -- Encourages employees who are innovative. Holds others accountable for delivering on their goals. Recognizes, rewards, and promotes people based on their performance, results, and development. Coaches others to guide their development.
                                            • Make Difficult Decisions -- Balances and/or reallocates limited resources as conditions change. Makes the difficult decisions, whether related to poor performance of people, projects, or businesses. Quickly acknowledges crisis situations and takes timely corrective action. Makes midcourse corrections as business conditions change.
                                              • Encourage an Open Environment and Knowledge Sharing -- Provides honest, accurate feedback to subordinates and peers, whether positive or negative. Openly shares relevant information. Encourages the expression of different points of view. Promotes an environment of knowledge sharing.Work Environment:
                                                • Office, laboratory, and manufacturing environment.
                                                  • Ability to manage a fast paced operation that can run 24/7 and that includes a dedicated group of Quality minded professionals
                                                    • Overtime and weekend work may be required.PAY IS DEPENDING ON EXPERIENCEApply today and you could win in our $100k Giveaway for Job Fest 2022. This year's Job Fest features weekly drawings for $1k, three $25k giveaways, and more. In total, we''re giving away $100k! Between September 12 and December 4, employees receive an automatic contest entry for every week you work 36+ hours on assignment with us. The more weeks you work, the better chance you have to win. To learn more and read the contest rules, visit . Apply now for a chance to win!

Keywords: Advantage Resourcing, Lafayette , Customer Service Representative, Other , Lafayette, Louisiana

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