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IT Support Specialist

Company: Mental Health Partners
Location: Lafayette
Posted on: November 21, 2022

Job Description:

Purpose: The IT Support Specialist will provide technical assistance for Mental Health Partners' (MHP) staff for computer hardware, software, and connectivity for end users.Job Summary: This position will act as technical resource for MHP staff and will monitor, direct and follow-up on service calls to ensure they are handled in a timely fashion.Essential Functions: Provides Tier I desktop support & problem ticket resolution: Answers the helpdesk phone line and monitors incoming emails Uses remote access tools to diagnosis and resolve customer issues Travels to MHP sites within Colorado to resolve user's desktop issues Performs asset management of hardware and software Moves workstations, printers and phones as needed Assists with user account creation and termination Assists with system backups in the server environment Performs general computer hardware/software maintenance, builds, patches, troubleshooting and upgrades Purchases and receives equipment and supplies Processes general office paperwork and invoicing Maintains inventory of IT supplies Assists with audiovisual equipment setups in conference rooms Documents IT policies, procedures, and protocols Assists MHP staff with general IT support tasks Answers calls to the IT department and gathers relevant information so that the calls can be directed to the appropriate person Enters calls into the IT ticket tracking system so they can be monitored and directed appropriately Follows-up on all open tickets to ensure customers receive timely service Performs password resets on user accounts Orders parts and systems from various vendors, tracks orders and receives goods Assists IT team with trainings and special projects as needed Meets defined individual and department goals, activity metrics and Key Performance Indicators Promotes, supports and demonstrates through both behavior and job performance and adheres to policies, procedures, on a day to day basis Effectively interacts and communicates with other MHP staff/clients/customers/partners/etc. Regular and consistent attendance is required to perform other essential functions of the job Other duties as assignedWhat's in it for You: Medical (Kaiser and Cigna options), dental, vision, FSA, HSA, life, disability, and retirement (with company match) plans. Paid time off, paid holidays, and a comprehensive wellness program. Commitment to Justice, Equity, Diversity, and Inclusion work Company contribution to student loans Engaged employer who believes you are an important factor in delivering our mission to the community with lots of opportunity to for dialogue with leaders Training, personal, and professional growth opportunitiesMental Health Partners offers a diverse, quality work environment, a great compensation package and a comprehensive benefits package. Our benefits include paid time-off policy (paid holidays, paid vacation and paid personal days-off), medical, dental, vision, flexible spending accounts, and percentage match-up retirement contribution. We are an Equal Opportunity Employer.As a condition of employment, you will be required to receive the COVID-19 vaccination (and any subsequent boosters) and the annual influenza vaccine. Medical exemptions or religious accommodations may be requested. Notice $23.41 - $29.25 per Hour Skills & Requirements What We Need: High School Diploma or GED equivalent required or college degree Three (3+) years prior experience in an administrative/office setting Prior telephone and customer service experience Technical support, hardware/software, or other IT certifications Qualifications Mental Health Partners began in 1962 as a clinic, received non-profit status in 1964, and was federally designated as a comprehensive community mental health center in 1971. Since then, we have expanded to meet the growing needs of the community in both counties, with locations in Boulder, Broomfield and Longmont. We are the only agency in Boulder and Broomfield counties that provides comprehensive psychiatric services to county residents regardless of their ability to pay. People served by Mental Health Partners generally do not have access to services in the private sector because they cannot afford to pay the significant fees, and most do not have insurance.Mental Health Partners has 24 hour emergency psychiatric services and outpatient offices for infants, children, adolescents, adults, and families. Many programs and services are available including school-based programs, substance abuse treatment, rape crisis counseling, advocacy, and education. Mental Health Partners offers bilingual/bicultural services and an in-house pharmacy.It is estimated, that of the 360,000 residents of Boulder and Broomfield counties, over 60,000 individuals suffer with a form of mental illness. This number is only compounded when family, friends, and co-workers are affected by the disabling conditions of a person who is struggling with a mental illness. Annually, Mental Health Partners serves over 17,000 individuals and our Emergency Psychiatric Services Team responds to 10,000 calls. We serve more women than men and thirty-six percent of our clients are multicultural.

Keywords: Mental Health Partners, Lafayette , IT Support Specialist, Other , Lafayette, Louisiana

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