Customer Support Representative, Intuit TurboTax - Remote
Company: Careerbuilder-US
Location: Lafayette
Posted on: January 23, 2023
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Job Description:
Why Working Solutions: Looking for your next remote gig? We're
looking for you! Working Solutions seeks courteous, helpful
independent contractors for a one-of-a-kind opportunity to provide
customer support to Intuit TurboTax's customers from the comfort of
home with the ability to create your own schedule. In this role,
you will help customers with tax software product support focusing
on software navigation and locating previous tax returns and
amendments. Working Solutions is a customer experience business
process outsourcing leader providing work-from-home opportunities
to independent contractors across the United States and Canada
since 1996. When you join Working Solutions as an independent
contractor, you will have access to several different contracts
exclusive to Working Solutions contractors. Why join the WooHoo!
Crew? There are many perks to contracting with us! Work from home
No hassles of commuting Schedule your own hours Work when it's
convenient for you Gain experience in different industries High pay
rates About our application process As part of our application
process, you will be prompted to complete an online assessment.
This assessment takes about 30 minutes to complete. If you are
among the qualified candidates, you will receive an invitation via
email to our online portal to complete a background check and a
technology scan - you must visit the online portal to complete the
application process. You can find more information about our hiring
process here. Overview: Independent contractors participating in
Working Solutions' Intuit TurboTax program will provide customer
support via phone, chat, and/or video chat. Customer interactions
focus on software navigation and locating previous tax returns and
amendments. In this role, you will provide an empathetic approach
to customer interactions, leveraging critical thinking and
multi-tasking capabilities and escalating while necessary.
Schedule: This seasonal contract runs through April 18th, 2023
Flexible schedule opportunities - you create your own schedule!
Schedule anytime between 7 am 11 pm CT, Monday - Sunday
Weekday and weekend options Compensation: Earn up to $19 per
productive hour (paid by the minute)*
Contractors on this program who meet or exceed key metrics earn on
average the equivalent of $16-$19/hour during peak times and
$15.60-$17.50/hour during non-peak times
Peak rates apply January - April
Contractors are guaranteed a minimum of 45 minutes for each
available hour *TurboTax peak time rate is $0.30/talk minute
($0.31/talk minute bilingual), with additional incentives for
achieving key client metrics. The off-peak TurboTax rate is
$0.26/talk minute ($0.27/talk minute bilingual) plus incentives.
Required Skills:
Sincere desire to assist the customer
Excellent written and verbal communication
Attention to detail
Friendly tone and professional demeanor
Self-motivated and resourceful
Tech-savvy and avid computer user
Important Information: Technology & Equipment Requirements:
Personal computer (no tablet)
Broadband internet connection, recommended at least 10 MBPS
Wired internet connection (no wi-fi)
Windows 10 or Windows 11 operating system
Valid antivirus software installed, running and up to date
USB headset with microphone
A webcam will be loaned to each contractor to be used for the
duration of the contract.
Must have a smart phone and be willing to accept texts related to
program work. The contractor's cell phone number will be registered
in the system that send a temporary login token. At each login, the
soft-token will be sent via text to the agent's phone within a few
seconds. *Full PC requirements Work Environment Requirements:
Quiet, uninterrupted space
Organized desk area
Professional appearance (if on camera) We are currently unable to
work with contractors residing in California, New York,
Pennsylvania, or Washington. Contractors must also successfully
pass a criminal background check. Contractual Relationship: The
relationship between you and Working Solutions is a contractual
relationship. You will remain an independent contractor for the
duration of this program assignment. Working Solutions will not be
responsible for withholding taxes on your earnings while contracted
with Working Solutions. When you receive your contract, you will be
asked to agree to have no claim against Working Solutions hereunder
or otherwise for vacation pay, sick leave, retirement benefits,
Social Security, workers compensation, health or disability
benefits, overtime, unemployment insurance benefits or employee
benefits of any kind.
Keywords: Careerbuilder-US, Lafayette , Customer Support Representative, Intuit TurboTax - Remote, Other , Lafayette, Louisiana
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