Section Lead - New Orleans
Company: Louisiana Economic Development
Posted on: September 9, 2018
CGI seeks a Section Lead.Required qualifications to be successful in this role:Required qualifications to be successful in this roleEDUCATION/EXPERIENCE REQUIRED:--- Bachelor's Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience in managing teams, and;--- Six (6) years of general office experience, including;--- Two (2) years of supervisory experience, including;--- Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook, and;--- Demonstrated customer service experience, and;--- Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.QUALIFICATIONS:--- Good oral and written communication skills--- Ability to prioritize workload for small teams and possess good organizational skills--- Ability to effectively and politely interface with the public and provide excellent customer service--- Ability to analyze, interpret, and apply regulatory material and internal controlsPosition Description:The Section Leader leads and manages a team of Support Associates. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. If requested by Government management, ensure that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demand. The Section Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management. Critical roles such as, Passport services' processing work functions (mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM), customer service, fraud, cashier, passport product control, and supervise at any level within the Agency/Center.Your future duties and responsibilities:Anticipated tasks include, but are not limited to, the following:--- Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM. Plan and follow established procedures and methods to meet changing processing requirements--- Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting--- Perform workload management in all Passport task areas to include, Mail Open, LB/Scanning, Image Review, Book Print, Quality Control, Mail Out, PRISM or Customer Service--- Notify the Passport Support Manager of any problems or issues with staff adherence to procedures, any internal controls violations--- Monitor workload and make recommendations to the Government on how to divide work among support staff--- Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls--- Assist with prioritizing will calls, expedites, and routine work--- Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure--- Make recommendations to the Government to improve processes and assist with problem solving and continuous improvement--- Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government--- Maintain control and oversight of blank Passport books/cards and other accountable items--- In the event that the Passport Support Manager is absent for any reason, for a period no longer than two weeks, a Section Leader may serve as Acting Passport Support Manager.What you can expect from us:Build your career with us.It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.Be part of building one of the largest independent technology and business services firms in the world.Learn more about CGI at .No unsolicited agency referrals please.We understand that success in the IT services business is contingent on retaining and attracting the best talent - talent like you. At CGI, our team of professionals is dedicated and driven to help our clients succeed.At our Lafayette Center, we are looking for experienced professionals and graduating students interested in IT careers, focusing on those with demonstrated experience in IT and business, strong problem-solving abilities, and excellent interpersonal skills.While most companies have a vision and mission, CGI goes a step beyond. We have a company dream: "To create an environment in which we enjoy working together and, as owners, contribute to building a company we can be proud of." This dream emphasizes the enjoyment and ownership principles that are essential to CGI's success.In fact, we strive to create an environment where our professionals enjoy working together and feel empowered and engaged as owners to build their company and grow their careers. This dream as well as our values are what set us apart - - provided by Dice Microsoft Excel,Imaging,Customer Service,Expediting,Continual Improvement Process,Quality Control,Data Entry,MS Outlook,Written Communication,SME,Flexibility,Supervision,Scanning
Keywords: Louisiana Economic Development, Lafayette , Section Lead - New Orleans, Other , Lafayette, Louisiana
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