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Carelink Call Specialist

Company: LHC Group Inc Home Office
Location: Lafayette
Posted on: November 10, 2019

Job Description:

Overview
The CareLink Call Specialists will be responsible for making phone calls to select patients from various LHC Group agencies based on their assigned area utilizing prepared and approved scripting. The CareLink Call Center provides calls for the Telemonitoring, Health Check Calls, Discharge Call Back, and LifeLine Call Back Programs for LHC Group

LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.

Additional Details
Job Functions

  • Responsible for all daily duties in the area they are assigned to on the employee schedule.(Telemonitoring, Health Check Calls, Discharge Call Back, LifeLine Call Back)
  • Conducts patient calls based on the specific processes for each assigned area
  • Update information quickly and accurately in the database based upon the content of the phone call
  • Speak clearly and effectively to patients providing excellent customer service
  • Maintain productivity requirements and complete assigned duties as set forth by the manager
  • Maintain composure during stressful situations and handle these situations as outlined in the LHC Group Code of Ethics
  • Communicate professionally and respond timely to patients as well as the agency staff
  • Adhere to the CareLink Call Center scripts for the calls made and ensure the proper opening and closing to the conversation
  • Adapt to change, meeting the changing demands of the work environment with a positive attitude
  • Able to identify and relay any obstacles that may interfere with their completion of an assigned duty
  • Other duties as assigned within scope of position


    Qualifications
    Education & Experience

    Formal Education: High School Diploma or equivalent

    Experience Requirements

    1 year experience in Call Center environment

    Skill Requirements

    Effective communication skills. Pleasant and friendly telephone voice.
    Must possess general clerical skills, type 30 to 40 wpm. Basic computer knowledge-technological skills.
    Ability to read, write and understand the English language well

    Company Description:

    Our company was founded over 20 years ago on the principle that ---it---s all about helping people,--- and we live by those words today. It---s our mission to provide exceptional care and unparalleled service to patients and families who have placed their trust in us. We grow to fulfill this mission. When you become part of the LHC Group family, you---re choosing a career path that will challenge you to grow both personally and professionally.Every day, all across the country, our LHC Group family is helping people. There are 10,000 of us, standing shoulder to shoulder, helping the patients in our care live, fuller, healthier lives. We do this because helping people is, quite simply, the reason we exist. It---s our purpose.--

Keywords: LHC Group Inc Home Office, Lafayette , Carelink Call Specialist, Other , Lafayette, Louisiana

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