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Delivery Dispatcher

Company: Hugg & Hall Equipment Co.
Location: Broussard
Posted on: August 3, 2022

Job Description:

Job DescriptionDescription/Job SummaryHugg & Hall Equipment Company is a leading supplier of Material Handling and Construction Equipment. Representing multiple lines, we are a turnkey operation offering new, used, parts, service and rental for industrial and construction equipment needs. Hugg and Hall knows that an environment where the employee is valued, well-trained, and confident will bring satisfaction to the customer or client. If you are seeking a career with a company that can offer opportunity and respect as a team member then you should consider employment with Hugg & Hall Equipment Company. Our team includes sales representative, service technicians, and a variety of other positions that will work together to make our customers' needs our own. Hugg & Hall offers competitive compensation, monthly commission and benefits including medical, dental, vision, 401K and paid vacation.

The Delivery Dispatcher coordinates delivery and pick-up for requested loads by using the best judgement and discretion to provide efficient and timely deliveries, managing assets, and managing reporting needs. Customer service and efficiency must be a top priority.

Must be able to fulfill essential job function in a consistent state of alertness and safe manner.

Essential Job Duties:Provide Efficient and Timely Delivery for all Departments

  • Maximizing capacity by ensuring productive use of all assets, equipment, and drivers to deliver $200 million worth of rental equipment and all Service/Sales/Parts requests
  • Utilize EBS, Point-of-Rental and GPS software to ensure delivery customer service is optimum
  • Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles in real time
  • Assign loads to drivers based on designated routes, driver location and truck capabilities
  • Prepare, update, and dispense the daily route schedule
  • Courteously interact with customers as required
  • Report driver issues or concerns to appropriate management for resolution
  • Work with rental department to troubleshoot any delivery issues
  • Communicate with customers and departments regarding changes to schedule, delivery, pickups, and cancellations
  • Ensures set-up errors and missed pickups are reported and resolved
  • Follow all required safety policies and procedures Manage Delivery Department assets
    • Communicate truck and trailer issues from drivers that arise during delivery
    • Communicates and follows-up on sales opportunities, problems at customer site, DVIR repairs, equipment swaps, and safety issues reported by drivers to rental team and Delivery Logistics Manager Manage Driver Reporting
      • Complete daily reporting on driver's daily deliveries to Delivery Logistics Manager and Delivery Supervisor Use Point of Rental as it relates to delivery
        • Ensuring all loads are logged in the Transportation log correctly
        • Ensure all departments are using the log correctly
        • Utilize point of rental for dispatch functions
        • Completes reporting using Point of Rental
        • Coordinates schedule changes to rental department and Delivery Logistics Manager Required Skills/Experience One year of experience in a dispatching role One year of experience in the rental/equipment industry preferred. Ability to work in fast-paced environment while multi-tasking to meet customers' needs Strong verbal and written communication skills Outstanding customer service skills Ability to work independently with minimal supervision Ability to organize and independently manage time Minimum 21 years of age Safe driving record


          High School Diploma or equivalent

          Physical Demands/Environmental Conditions This position spends most of the time in an indoor office environment with a controlled climate and occasionally will work in a warehouse environment with exposure to heat and cold. This position requires sitting at a computer desk for long periods of time with constant use of a computer keyboard while reading the computer screen. This position will continuously talk, hear, and read in verbal and written communication. And will occasionally stand, walk, and reach with hands and arms. This position will continuously use hands to type. Position requires driving vehicle to and from company and customer locations.

          Hugg & Hall Equipment Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including sexual orientation and gender identity), age, protected veteran or disabled status, or genetic information. We are a Drug Free Workplace and place Safety First.

Keywords: Hugg & Hall Equipment Co., Lafayette , Delivery Dispatcher, Professions , Broussard, Louisiana

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