L2 Production Support Specialist

Company: VLink Inc.
Location: Lafayette
Posted on: January 23, 2023

Job Description:

Job Title: L2 Production Support Specialist
Location: Remote
Employment Type: (Full-time or contract)
Duration: 12 Months

About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.

Job Description:
Vlink has an immediate need for a L2 Production Support Specialist to join our financial services team in one of our several CGI Offsite and Onshore Delivery Center locations. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry.
Your future duties and responsibilities
CGI is looking for a L2 Production Support team member to provide support for medium to high complexity tasks and activities. May create and develop software solutions to application errors reported. Escalates unresolved issues to proper personnel. Provide Level 2 end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conduct training.

Required qualifications to be successful in this role
--- Minimum 2+ years direct experience with application or infrastructure operations and support.
--- Experience in a broader array of specialized areas such as infrastructure systems, enterprise applications such as UNIX, autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc.
--- Experience in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework and processes, Knowledge management system, ticketing systems (Remedy or ServiceNow) and Service Levels (SLA).
--- Good organization and communication skills. Strong aptitude for attention to details.
Knowledge of PC usage and related software packages (e.g. outlook, browsers, SharePoint, Office Suite).

Desired qualifications
--- AWS
--- Automation
--- Scripting

EDUCATION REQUIREMENT
--- Desired Bachelor's degree in Computer Science, Information Systems, Information Technology Mathematics, Engineering or related field.
--- 4 years of experience in IT support role may be substituted if the degree is not in business, finance, technology or mathematics
--- 6 years of experience of IT support experience may be substituted for the Bachelor's degree




Employment Practices:
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.

Keywords: VLink Inc., Lafayette , L2 Production Support Specialist, Professions , Lafayette, Louisiana