L2 Production Support Specialist
Company: VLink Inc.
Posted on: January 23, 2023
Job Title: L2 Production Support Specialist
Employment Type: (Full-time or contract)
Duration: 12 Months
About VLink: Started in 2006 and headquartered in Connecticut,
VLink is one of the fastest growing digital technology services and
consulting companies. Since its inception, our innovative team
members have been solving the most complex business, and IT
challenges of our global clients.
Vlink has an immediate need for a L2 Production Support Specialist
to join our financial services team in one of our several CGI
Offsite and Onshore Delivery Center locations. This is an exciting
opportunity to work in a fast-paced team environment supporting one
of the largest leaders in the secondary mortgage industry.
Your future duties and responsibilities
CGI is looking for a L2 Production Support team member to provide
support for medium to high complexity tasks and activities. May
create and develop software solutions to application errors
reported. Escalates unresolved issues to proper personnel. Provide
Level 2 end-user support, which may include: providing systems
administration assistance, coordinating stakeholder discussions,
updating user documentation or conduct training.
Required qualifications to be successful in this role
--- Minimum 2+ years direct experience with application or
infrastructure operations and support.
--- Experience in a broader array of specialized areas such as
infrastructure systems, enterprise applications such as UNIX,
autosys, monitoring tools, databases, information security tools,
middleware, messaging, commercial cloud tools, etc.
--- Experience in general application and infrastructure support
(incident, change, problem management, controls, monitoring
production processing), ITIL framework and processes, Knowledge
management system, ticketing systems (Remedy or ServiceNow) and
Service Levels (SLA).
--- Good organization and communication skills. Strong aptitude for
attention to details.
Knowledge of PC usage and related software packages (e.g. outlook,
browsers, SharePoint, Office Suite).
--- Desired Bachelor's degree in Computer Science, Information
Systems, Information Technology Mathematics, Engineering or related
--- 4 years of experience in IT support role may be substituted if
the degree is not in business, finance, technology or
--- 6 years of experience of IT support experience may be
substituted for the Bachelor's degree
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer. At VLink, we are committed
to embracing diversity, multiculturalism, and inclusion. VLink does
not discriminate on the basis of race, color, religion, sex,
national origin, disability status, protected veteran status, or
any other characteristic protected by law. All aspects of
employment including the decision to hire, promote, or discharge,
will be decided on the basis of qualifications, merit, performance,
and business needs.
Keywords: VLink Inc., Lafayette , L2 Production Support Specialist, Professions , Lafayette, Louisiana
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