IT Analyst II - Multimedia Services

Company: Louisiana State University
Location: Baton Rouge
Posted on: April 17, 2024

Job Description:

All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Job Posting Title:
IT Analyst II - Multimedia Services

Position Type:
Professional / Unclassified

Department:
LSUAM ORED - CCT - Information Technologies (Sai Pinnepalli (00010968))

Work Location:
1079 Digital Media Center

Pay Grade:
Professional

Job Description:

Analyst will support Center's researchers with multimedia support, provide technical guidance in multimedia production and dissemination. Analyst will also provide support for end user systems not limited to desktop services, multimedia editing, and data center resources. Analyst will track assets and recommend computer resources, audio and video assets. Analyst will also participate in HPC tasks to support system administrators.

Job Responsibilities:

Multimedia Development: Provide on-site and remote/cloud-based support for multimedia presentations. CCT venues include a theater, conference rooms, classrooms, and studios. Control systems include Meyer Sound Constellation System, Crestron control systems (Audio, Video, Lights), Soundcraft Vi4 Mixing Board and Vi Stagebox etc. Conferencing systems may include tools such as Zoom, Teams and similar services. Be able to diagnose system and operational issues to assist on site or remote presenters. Develop documentation and train students to assist event participants. (40%)

User Desktop support: Be able to support users with systems and services. CCT uses Windows, Mac, and Linux desktops. Analyst primarily supports Windows and Mac systems and users. Be able to prepare and image systems for various user groups in the Center. Keep images updated for faster turnaround. Know/learn scripting tools to automate tasks. Interface with users and implement policy changes for efficient operations while complying with operating policies. (30%)

Systems Monitoring: Be able to track status of AV systems for monitoring purposes. Be able to monitor status of desktop systems and proactively remediate status. Monitor vendor and professional groups for new/alerts impacting systems and services being monitored. Patch systems (AV and computing) for security vulnerabilities and operational efficiency. Track, monitor, and update content related to functional area on CCT website or AV forums. (10%)

Remain abreast with technology/trends and practices. Participate in enterprise professional meetings for Technology Support Providers. Learn about server infrastructure and avenues to support systems administrators. Learn about Windows servers, Active Directory and Group Policies. (10%)

Special projects and other duties as assigned by supervisor. (10%)

Minimum Qualifications:

Bachelor's Degree and two (2) years experience working with multimedia systems, managing/coordinating conferences and interfacing with presenters, familiarity with Zoom, Teams etc., maintenance of Windows and Apple systems, interface with clients and be able to gather requirements.

Preferred Qualifications:

Master's degree and 1 year experience working with Meyer Sound Constellation System, Crestron control systems (Audio, Video, Lights), Soundcraft Vi4 Mixing Board and Vi Stagebox etc. Experience imaging and deploying Windows and Apple systems. Experience with Active Directory group policies. Ph.D. may substitute two years of experience.

Additional Job Description:

Special Instructions:
Please provide cover letter, resume and three (3) professional references including name, title, phone number and e-mail address.

Please attach ALL required documents under the "Resume/CV" section of your application.

A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.

Due to the nature of the position and/or position responsibilities this position shall be subject to pre-employment screenings.

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu.
For questions or concerns regarding the status of your application or salary ranges, please contact Please provide cover letter, resume and three (3) professional references including name, title, phone number and e-mail address.

Please attach ALL required documents under the "Resume/CV" section of your application.

A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.

Due to the nature of the position and/or position responsibilities this position shall be subject to pre-employment screenings in accordance with University Policy Statement 67 and as required by LSU FASOP HR-04.

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu.
For questions or concerns regarding the status of your application or salary ranges, please contact Sai Pinnepalli at sai@lsu.edu.

Posting Date:
April 12, 2024

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer and SAME Agency:

LSU is designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (hr@lsu.edu).

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.

Keywords: Louisiana State University, Lafayette , IT Analyst II - Multimedia Services, Professions , Baton Rouge, Louisiana