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Customer Service Representative - Call Center

Company: Medi Trans, LLC
Location: New Iberia
Posted on: November 22, 2021

Job Description:

Customer Service Rep (Call Center)Medi Trans, LLC 115 Hansel St. New Iberia, LA 70560SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation servicesESSENTIAL FUNCTIONS:

  • Assists callers efficiently and in a polite, courteous and professional manner at all times.
  • Conducts appropriate screening and eligibility functions.
  • Obtains correct information to schedule appropriate modes of transportation.
  • Maintains current knowledge of local operating transportation policies.
  • Accurately and effectively uses trip scheduling and dispatch software.
  • Maintains client, company and employee confidentiality.
  • Communicates with facilities and/or providers as necessary to assure efficient transportation services.
  • Coordination of urgent care and/or discharges with Trip Validation Specialist
  • Keeps Supervisor informed concerning scheduling and/or service delivery problems
  • Completes all required records and reports
  • Effective use of telecommunications systemsQUALIFICATIONS REQUIRED
    • Excellent communication skills
    • Basic computer and typing skills
    • Type 40 wpm
    • Customer service experience
    • Able to work in a busy environment
    • Able to work independently or with a teamMINIMUM REQUIRED EDUCATION/TRAINING
      • High School graduate or equivalentJob Type: Full-timePay: $11.00 - $13.00 per hourBenefits:
        • 401(k)
        • 401(k) matching
        • Dental insurance
        • Health insurance
        • Life insurance
        • Paid time off
        • Paid training
        • Vision insuranceSchedule:
          • Holidays
          • Monday to FridayEducation:
            • High school or equivalent (Preferred)Experience:
              • Call center: 2 years (Required)Work Location:
                • One locationWork Remotely:
                  • NoWork Location: One location

Keywords: Medi Trans, LLC, Lafayette , Customer Service Representative - Call Center, Sales , New Iberia, Louisiana

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