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Customer Service Representative

Company: Kepro
Location: New Iberia
Posted on: November 22, 2021

Job Description:

[Call Center / Fully Remote] - Anywhere in U.S. / Generous Salary & Benefits (Health-Dental-Vision-PTO-Retirement Savings- Corporate Wellness-Educational Assistance-Corporate Discounts - As a Customer Service Rep you'll: Answer incoming calls to the Call Center to route calls, gather precise/accurate demographic information, gather accurate documentation of messages, and distribute information to appropriate person(s); Accurate and complete recording of intake and scheduling information for initial sessions; Explain Kepro EAP benefits and managed care procedures to callers; Coordinate Clinical Supervisor consults; Issue and send payment vouchers to Contract Providers; Coordinate Managed Care paperwork to be sent to Contract Providers; Complete daily follow up procedure for customer service related hotline faxes...Hiring Fast > >

Keywords: Kepro, Lafayette , Customer Service Representative, Sales , New Iberia, Louisiana

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