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Partner Support Agent (in office)

Company: Waitr Holdings Inc.
Location: Lafayette
Posted on: January 9, 2022

Job Description:

Founded in 2013 and based in Lafayette, Louisiana, Waitr operates an online ordering technology platform, providing delivery, carryout and dine-in options. Waitr, along with Bite Squad and Delivery Dudes, connect local restaurants and grocery stores to diners in underserved U.S. markets. Together, they are a convenient way to discover, order and receive great food and other products from local restaurants, national chains and grocery stores. As of September 30, 2021, Waitr, Bite Squad and Delivery Dudes operate in small and medium sized markets in the United States in over 1,000 cities.
We're looking for organized, motivated, and problem-solving agents with experience in restaurant and customer service. The primary responsibility of this role is to assist customers and restaurants when they call in and other Support related functions where needed. This position requires exceptional communication skills and great attention to detail and must reflect the Waitr Holdings, Incorporated core values
Essential Functions

  • Responsible for incoming and outgoing calls and chats via Amazon Connect, Kustomer, and Wing. Providing the highest level of customer service possible
  • Responding to tickets through HubSpot and handling effectively
  • Constant communication through an application called Slack
  • Assisting restaurants with essential menu maintenance, retention efforts, and financials. Elevating where necessary
  • Other Support functions based on the needs of the company


    • Detail-oriented, support focused, multitasker
    • Able to communicate clearly and concisely over the phone, email, and chat
    • Proficient grammar, spelling, punctuation, and proof-reading
    • In-depth knowledge of Waitr and Bite Squad's Support procedures and policies
    • At least six months experience in a restaurant or customer service position
    • Call Center hours 7am - 11pm Sunday - Saturday. Flexibility for shifts during day, evening and weekends required.

      Core Competencies
      Nimble: You move fast and accurately in a dynamic environment.
      Logistical: Proactively seeks and finds ways to provide the highest standards of efficiency.
      Innovator: Generates and recognizes creative solutions in varying work situations.
      Team Player: Collaboration and strong communication skills.
      Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.
      Results-Oriented: Productively focuses time and resources on activities to produce quality results.
      Forward-Thinking: Problem solver, do whatever it takes attitude.
      Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.
      Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities.
      AAP/EEO Statement
      Waitr, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Waitr, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Waitr, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
      Other Duties
      Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Waitr Holdings Inc., Lafayette , Partner Support Agent (in office), Sales , Lafayette, Louisiana

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