Customer Service Agent (Part-time) - Lafayette, LA

Company: United Ground Express
Location: Lafayette
Posted on: January 10, 2022

Job Description:

Connecting People, Uniting the World, every step of the way at the airportDo you find the idea of working at an airport exciting? Then being a Cross-utilized Agent at UGE is the job for you!Cross-utilized Agents can do it all. They help passengers throughout the airport at the ticket counter, kiosk, gate, baggage service office, on the ramp, and more!No two days are ever the sameIn the LobbyIn Customer Service, youll make every interaction a positive oneWhether helping with reservations or printing boarding passes, determining alternative flight options or rebooking a reservation, you must be calm, cool and collectedTo be successful in this role, youll need patience, empathy, the ability to listen along with an ability to make informed decisions in sometimes stressful situationsCaring is job one regardless of our customers disposition or travel challenges. As a UGE Customer Service Agent, you will be required to remain calm, positive, and caring even when our customers might be having a bad dayOn the RampYou will be working outside in all kinds of weather, as flying never steps because it rains, snows or is too hotYou must love physical activity, as you will be lifting as many as 100 items per flight, some weighing as much as 70 lbsYoull need a commitment to safety at all times, including an attention to detail and your surroundingsYou should be committed to caring for our equipment, aircraft, and bags as if they were your own (passengers can see you!) and providing excellent customer service for your fellow UGE employeesYoull be provided the tools you need on the Runway to Success!We provide paid training, including orientation and classroom, virtual, and on-the-job trainingWhen youre ready, you can explore roles such as Lead Agent, Compliance Coordinator, Supervisor, General Manager and moreFlexibilitySince this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airportYou must be available for day and night shifts, weekends and holidaysYou will be required to work mandatory overtime, when necessaryAs you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedulePunctuality and reliability are essential weve got flight schedules to meet!We reward your efforts$11.50 per hour per the union contract$400 Special Award BonusFlight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines amazing global networkUA Discount Program for flights when you want to purchase a ticketPaid time off (PTO)And moreUGE requirementsHigh school diploma, GED or equivalentMinimum of 18 years oldAbility to operate a computer to enter and retrieve dataAbility to lift up to 70lbs on a consistent basisA valid state issued drivers license with acceptable driving recordAbility to pass a background check, hearing and vision tests, and drug screenEligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirementsLegally authorized to work in the United States without sponsorshipEqual Opportunity Employer Minorities/Women/Veterans/Disabled/LGBT_COVID-19 Vaccine Mandate_As a condition of employment, you must demonstrate proof of vaccination for COVID-19. If you cannot get vaccinated due to a medical condition or a sincerely held religious belief, you may request an exemption as a reasonable accommodation. Failure to provide proof of vaccination or obtain an exemption as a reasonable accommodation will result in your separation from UGE. Job: UGE Customer Service Organization: United Ground Express Title: Customer Service Agent (Part-time) - Lafayette, LA Location: LA-LFT - Lafayette Requisition ID: LFT00000045

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