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Solutions Architect (Post-Sales)

Company: Upbound
Location: Lafayette
Posted on: November 26, 2022

Job Description:

Upbound is the company behind Crossplane , the open source project which started the control plane revolution in the cloud native community. Upbound helps companies rise above the clouds with our Crossplane powered Universal Cloud Platform. With Upbound you get universal real-time visibility into all of your infrastructure environments, the same API centric approach Kubernetes pioneered for managing infrastructure and policies, and self service infrastructure capabilities. As a Senior Solutions Architect at Upbound, you'll be a vital part of our Sales team, focusing on the post sales implementation of solutions sold to both our enterprise customers and users of our products in the open source community. Drawing from your deep technical knowledge and experience with implementing cloud native solutions, you will have a significant impact on driving and executing the technical implementation of Upbound's products and solutions. This will include building rapport with our new and existing customers to ensure a smooth delivery and adoption of our products. In this role, you will:

  • Closely partner with the Upbound pre sales team to transition customers to and through a smooth post sales implementation.
  • Deeply understand customer environments and requirements, identifying their platform needs, and designing architecture and solutions that delight.
  • Ensure successful adoption of Upbound and Crossplane technology into customer production environments.
  • Perform technical discovery to scope customer engagements and contribute to authoring Statements of Work.
  • Work directly with customers to troubleshoot and solve technical challenges relating to the implementation phase of deploying Crossplane and Upbound Cloud based control plane architectures into their production environments.
  • Solve problems and improve customer deployments by writing code, fixing bugs, and building scoped features within Upbound products, the provider ecosystem, and the Crossplane core code base.
  • Build and maintain a set of cloud native "reference platforms" that will help accelerate adoption and position Crossplane and Upbound as a central piece of the cloud native landscape. See as an example.
  • Work cross-departmentally to find solutions to complex scenarios and integration issues.
  • Be the technical voice of Upbound to the customer, and represent customer needs internally to influence product roadmap.
  • Be the trusted technical advisor to new and existing customers by identifying and presenting ongoing technical solutions as the Upbound product suite grows. You are a good fit if you have:
    • Written and maintained code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc.
    • Managed production Kubernetes deployments or have been responsible for deploying/managing workloads running on Kubernetes in production.
    • A deep understanding of highly scaled and reliable services, solutions, and infrastructure in multiple major cloud providers.
    • Excellent communication skills - must be capable of effectively engaging and leading interactions with technical and business teams, and are comfortable presenting to customer and stakeholders at varying levels of management
    • Worked directly with customers and/or open source community members to troubleshoot and solve their complex technical issues preventing successful adoption.
    • Deployed and integrated the projects and tools of the Cloud Native Landscape, especially CNCF projects, into production environments.
    • Incorporated modern operational and application delivery tools and methodologies into your production deployment workflows, like those from HashiCorp (e.g. Terraform), CI/CD, IaC, and GitOps.
    • Programming skills in a modern language (Go is ideal).
    • The ability to work closely with people in a wide variety of disciplines from a wide variety of backgrounds.
    • Successfully managed multiple projects and priorities in a fast paced and dynamic environment.
    • Excitement and comfort being a key part of further defining, scaling, and making this critical part of our engineering and customer solutions efforts thrive. It is a plus if:
      • You are actively involved or have contributed to the upstream Kubernetes community.
      • You have a history of speaking at technology conferences, blogging/writing technical articles, and/or contributing to a popular open source project.
      • You have worked in a startup and distributed/remote team before, and understand the unique challenges of a startup environment.
      • Current CKA or CKAD certification. While building amazing technology is important, Upbound has an intense commitment to building a great culture. With company values like Be Accountable, Demonstrate Craftsmanship, Champion the Customer, Collaborate Decisively, Care For Our Communities, Act as an Owner and Engage Vulnerability; you'll find yourself in a place where learning, growth, impact, and fun finally intersect. Similar to the open source community we serve, we look to each other to constantly iterate and improve on what we're building and you will be a key contributor in this effort. We encourage people of all backgrounds, gender identities, ethnicities, ages, or any other descriptors that make you uniquely you, to apply with enthusiasm and confidence. Upbound is a place where you can be 100% comfortable being you.

Keywords: Upbound, Lafayette , Solutions Architect (Post-Sales), Sales , Lafayette, Louisiana

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