LafayetteRecruiter
the smart solution for Lafayette jobs

Seasonal Customer Service Agent

Company: Hiring Companies
Location: Lafayette
Posted on: December 1, 2018

Job Description:

Job Locations US-LA-LafayetteCategory Customer Service/Support
Overview

Looking to pick up seasonal work hours during and after the holidays or year round—and do it from home? This is seasonal, work-from-home job, you will provide personalized, tax-preparation software support. While we need agents now, the peak times will be from January 26 through April 15. You'll do inbound phone calls and video chat customer service and technical support, handling technical support questions via phone, with video capability. Help customers who are working on tax returns with both product and software inquiries, as well as with tax software questions. Focus on interactions regarding software navigation, plus assist customers with locating prior years' returns and amendments. Accurately assess customer requests outside of preference scope of work and route to appropriate team for customer resolution. Work from home in a fast-paced, customer-service environment.

Responsibilities

  • Excellent verbal and written communication skills.
  • Positive attitude, flexible and adaptable to change.
  • Ability to research, navigate and locate answers from webpages and resources independently in a variety of different situations.
  • Ability to effectively communicate, based on a customer's mindset.
  • Demonstrate a sincere desire to assist customers and put their needs first.
  • Contractors need to be flexible with scheduling and willing to work at least 10 hours a week on this program during the client's operating hours of 7 a.m. to 7 p.m., Monday through Sunday. Peak times fall between January 26 to April 15.
    Qualifications

    Education and Experience:
    • At least 1 to 2 years of experience in a high-volume, customer-service role (call center, retail or similar environment).
    • Having achieved a satisfactory level of technical skill or knowledge. Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install/uninstall applications. Ability to download products/applications, using various browsers.
    • Experience using accounting or tax software in the past. Having prepared own taxes a plus.
      Competencies:
      • Technical Skills: Proficient data-entry skills. Ability to achieve a "Meets Expectations" rating or higher on scorecard.
        • Problem-solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues.
          • Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems— within time constraints and with available resources. Must be detail-oriented.
            • Multitasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume.
              • Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.
                • Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes. Commitment to produce outcomes without direction and capable of finding necessary resources.
                  • Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position.
                    • Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required.
                      • Computer Literacy: Ability to function in a multisystem Microsoft environment—using Word, Outlook, intranet, the internet and software applications.
                        • Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate.
                          • Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation.
                            • Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks.

                              Contractors on this program will need to successfully pass a background check to work. The background check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check.

                              We are currently not accepting applications from candidates residing in CA, NY, PA or WA. We are only accepting applications from those that live in the US or Canada.

                              PM16

                              Keywords: Hiring Companies, Lafayette , Seasonal Customer Service Agent, Sales , Lafayette, Louisiana

                              Click here to apply!

                              Didn't find what you're looking for? Search again!

                              I'm looking for
                              in category
                              within


Other Sales Jobs


Sales Representative - Entry Level
Description: 100,000 to 120,000, Entry Level Sales RepresentativeWe are looking to train the most skilled entry-level professionals to help us acquire new clients and reach company sales goals. We are looking for (more...)
Company: Xerox
Location: Baton Rouge
Posted on: 12/10/2018

Digital Disruption Affecting a $ Trillion Industry Looking for Top Talent to Help with Growth
Description: Salary 100 Commission, ARE YOU LOOKING TO TAKE CONTROL OF YOUR FINANCIAL FUTURE Potential for Executive Compensation and 6-Figure Residual Income100 Virtual, work from home or anywhere with an internet (more...)
Company: VF
Location: Baton Rouge
Posted on: 12/10/2018

Current College Students - Sale/Business Development - Business Plan Writer (Chinese)
Description: Sales and Business Development - Business Plan Writer Chinese br br We are looking for Business Development specialist to help on writing
Company: WebInfo
Location: Baton Rouge
Posted on: 12/12/2018


Sales Representative - Alexandria
Description: br Sales Professional Career Opportunities br br br Colonial Life is a company that recruits by discovering like-minded people who fit into our culture, have a desire to help others and are driven (more...)
Company: Colonial Life
Location: Alexandria
Posted on: 12/13/2018

Sales Associate - Team Sports
Description: Description br br We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team (more...)
Company: DICK'S Sporting Goods
Location: Baton Rouge
Posted on: 12/13/2018

Sales Representative - Lake Charles
Description: br Sales Professional Career Opportunities br br br Colonial Life is a company that recruits by discovering like-minded people who fit into our culture, have a desire to help others and are driven (more...)
Company: Colonial Life
Location: Lake Charles
Posted on: 12/13/2018

Customer Service Representative
Description: Job Locations US-LA-LafayetteCategory Customer Service/Support br br Overview br br Provide personalized tax preparation software support through inbound phone calls and video customer service (more...)
Company: Working Solutions
Location: Lafayette
Posted on: 12/12/2018

Current College Students - Gallagher Sales Intern 2019 (Various Locations)
Description: Gallagher is one of the world's largest insurance brokerage, risk management services and human capital consulting firms. Every day our clients and prospects face massive challenges across a range of (more...)
Company: Gallagher
Location: Lake Charles
Posted on: 12/13/2018

Sales Rep - Entry Level Full Time
Description: Salary 100 Commission, Hiring now for an enthusiastic candidate for our Entry Level Sales Rep position If you love working with others and helping customers then apply today Entry Level Sales Rep - (more...)
Company: Xerox
Location: Baton Rouge
Posted on: 12/10/2018

Seasonal Customer Service Agent
Description: Seasonal Customer Service Agent Job Locations US-LA-Lake CharlesCategory Customer Service/SupportOverviewLooking to pick up seasonal work hours during and after the holidays or year round-and do it from (more...)
Company: Working Solutions
Location: Lake Charles
Posted on: 12/12/2018

Log In or Create An Account

Get the latest Louisiana jobs by following @recnetLA on Twitter!

Lafayette RSS job feeds